Dynamic procurement professional with extensive experience at Wells Fargo, excelling in purchase order management and vendor coordination. Recognized for outstanding problem-solving abilities, and effective client relationship management. Proficient in Ariba and invoice reconciliation, driving process improvements, and ensuring timely order fulfillment. Committed to delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Buying Coordinator
Wells Fargo
10.2023 - Current
Raised Purchase Orders (POs) in Ariba and EPRO for subscription and service charges, ensuring timely and accurate processing.
Process amended Purchase Orders (POs), ensure closure of POs once fully utilized, and handle PO cancellations to reflect changes in vendor agreements, thereby ensuring smooth and accurate order fulfillment.
Coordinated with vendors to track and update delivery status, ensuring that products and services were delivered on time.
Created MAC codes for US locations to facilitate the delivery of products from the user end, streamlining logistics.
Generated receipts and reconciled invoices to ensure alignment with POs and vendor agreements.
Prepared and updated Frequently Asked Questions (FAQs) on a monthly basis to improve internal processes and communication.
Took ownership of critical queries, working closely with clients and internal teams to resolve issues promptly and effectively.
Received approximately 12 recognitions for handling complex queries from clients, demonstrating strong problem-solving and customer service skills.
Awarded the L1 recognition for outstanding contributions to the Funster team, showcasing collaboration and team spirit.
Responsible for preparing and maintaining Standard Operating Procedure (SOP) documents, ensuring they are up-to-date with the latest process improvements and organizational changes.
Procurement Analyst
Sysnet Global Technologies (P) Ltd for the client STANDARD CHARTERED BANK(SCB)
07.2021 - 10.2023
Collect vendor quotations on a monthly basis and evaluate competitive pricing.
Manage the complete PO lifecycle including creation, amendment, and cancellation processes.
Expedite emergency orders and coordinate delivery follow-ups to ensure timely fulfilment.
Oversee end-to-end procurement, order tracking, and delivery management.
Place POs with suppliers and confirm Estimated Delivery Times (ETAs).
Liaise with clients to understand requirements and translate them into actionable procurement tasks.
Validate and process global vendor invoices related to Video Conferencing, Audio Conferencing, Fixed Line, Mobility, ITFS, Skype, and PRI services.
Possess hands-on experience with all accounts managed by the Global Billing Team.
Coordinate with the Payments Team for processing payments and perform SCB reconciliations.
Resolve invoice disputes by efficiently handling vendor queries, following up, and securing credit notes.
Analyse yearly spend data to forecast budgets and initiate upfront/blanket POs using the EPROC tool.
Proficient in ERP systems such as Oracle PeopleSoft, and tools like BMC Remedy and JIRA.
Collaborate effectively with the Accounts Payable and Recharge Teams.
Participate in account reconciliation, Statement of Account (SOA) review calls, and follow-ups with AP for clearing outstanding payments.
Customer Support Representative
Eureka Outsourcing Solutions
04.2021 - 07.2021
Provide exceptional customer service and support for escalated cases via live chat and email.
Manage daily customer account activities and resolve issues using established customer service workflows.
Respond to inquiries related to shares, payments, and other share-related benefits through live chat and email.
Handle customer complaints regarding billing, payments, and other account concerns.
Support client operations for UPSTOX on the Global Trading Platform.
APO
CAMS (Computer Age management Service Private Limited)
10.2017 - 04.2019
Handling investor queries and complaints through the Pivotal Access service ticket system, taking prompt action to resolve issues, and providing final solutions within the defined Turnaround Time (TAT).
Verifying high-value redemption and switch requests during the payment posting process, and preparing weekly SEBI (Securities and Exchange Board of India) reports in Excel based on query-related remarks.
Education
BSC.ECS -
Justice Basheer Ahmed Sayeed College For Women's
01.2017
HSC -
C. Kalyanam Girls Higher Secondary School For Girls
01.2014
SSLC -
C. Kalyanam girls higher secondary school for girls
01.2012
Skills
Microsoft Office (Outlook, Excel, Word)
BMC Remedy Tool
JIRA
Procurement Software: Ariba, Epro
Purchase Order Management
Vendor Coordination
Invoice Reconciliation
Problem-Solving & Critical Thinking
FAQ Preparation & Documentation
Client Relationship Management
Accomplishments
Billing & Procurement Expertise: Extensive knowledge of billing, procurement, and financial operations, with a deep understanding of principles, best practices, and industry-standard tools to drive process efficiency and accuracy.
Vendor Management: Proven ability to manage end-to-end vendor relationships, lead contract negotiations, and ensure compliance with SLAs and service agreements to maintain performance and reduce risk.
Budgeting & Forecasting: Strong track record in implementing cost-saving initiatives, accurately forecasting budgets, and optimizing spend to support strategic financial planning and operational efficiency.
Analytical & Problem-Solving: Skilled in data analysis and trend identification to diagnose and resolve complex operational issues, improve processes, and support decision-making with actionable insights.
Client Relationship Management: Committed to delivering exceptional service by cultivating strong client relationships, responding quickly to critical issues, and maintaining high satisfaction through consistent service quality.
Personal Information
Timeline
Buying Coordinator
Wells Fargo
10.2023 - Current
Procurement Analyst
Sysnet Global Technologies (P) Ltd for the client STANDARD CHARTERED BANK(SCB)
07.2021 - 10.2023
Customer Support Representative
Eureka Outsourcing Solutions
04.2021 - 07.2021
APO
CAMS (Computer Age management Service Private Limited)
10.2017 - 04.2019
BSC.ECS -
Justice Basheer Ahmed Sayeed College For Women's
HSC -
C. Kalyanam Girls Higher Secondary School For Girls
SSLC -
C. Kalyanam girls higher secondary school for girls
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)