Kanhu Charan Dash
Bangalore
Summary
Desktop Support Engineer with experience in Windows system administration, end-user support, Active Directory management, and IT asset management. Skilled in troubleshooting hardware, software, and basic network issues to ensure smooth IT operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
Dev It Serv Pvt.Ltd.
Bangalore
04.2025 - Current
- Provided technical support for desktops, laptops, printers, and software
- Managed user accounts, performed password resets, and configured permissions in Active Directory to ensure secure access
- Installed and maintained Windows operating systems and applications to support user functionality and system reliability
- Resolved network and connectivity issues for end users to restore access and maintain operational continuity
- Maintained IT asset inventory and allocation records
Associate
Kay Kay Overseas Corporation
Bangalore
09.2023 - 04.2025
- Configured user accounts and permissions, strengthening secure access controls.
- Created and managed user accounts and access rights, facilitating secure user onboarding.
- Troubleshot application errors and provided technical support to end-users.
- Troubleshot hardware and software issues to maintain operational efficiency.
- Configured and maintained system hardware, software and network components.
- Managed server installations and configurations, enhancing system performance.
- Conducted regular system backups and disaster recovery planning activities.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Installed, tested and evaluated new systems, applications and patches.
Desktop Support Engineer
Totoodo Mobile Communication.PVT.LTD.
11.2019 - 09.2023
- Installed, configured and maintained computer hardware, software and peripherals.
- Installed and configured operating systems and applications on user workstations.
- Troubleshot software issues and implemented solutions to improve user experience.
- Supported desktop systems and hardware for employees, ensuring seamless operation across multiple departments.
- Collaborated with IT team to implement system upgrades and security protocols.
- Maintained inventory of technology supplies and coordinated equipment distribution to meet departmental needs.
Education
Bachelor of Arts - Computer Information Systems
Netaji Subhash Bose
Tumudibandha, Odisha04-2018
Skills
- End User Support
- Desktop Support
- Active Directory
- User Management
- Group Management
- Access Management
- ServiceNow
- Freshdesk
- Jira
- Zendesk
- Workspace ONE
- Microsoft Intun
- JAMF
- Onboarding Management
- Offboarding Management
- Asset Allocation
- Basic Networking
- LAN
- DNS
- DHCP
- System configuration
- ITIL
Certification
Hardware And Network, Green Chip Institute of Advanced Technology, 12/01/15, Bangalore, Karnataka
Personal Information
- Date of Birth: 07/01/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby declare that all information furnished above are true and correct to the best of my knowledge and belief.
Languages
- English
- Odia
- Hindi
Areas Of Interest
- Desktop Support Engineer
- Windows System Administrator
- End User Support
Timeline
Associate
Dev It Serv Pvt.Ltd.
04.2025 - Current
Associate
Kay Kay Overseas Corporation
09.2023 - 04.2025
Desktop Support Engineer
Totoodo Mobile Communication.PVT.LTD.
11.2019 - 09.2023
Bachelor of Arts - Computer Information Systems
Netaji Subhash Bose