KANHAIYA LAL KUSHWAHA
Kolkata
Summary
Results-driven Quality Control and Data Analyst with over 7.5 years of experience at TCS, specializing in data visualization and presentation. Proven leadership as a Subject Matter Expert, successfully managing teams to achieve 100% quality delivery. Expertise in data analysis, enhancing customer satisfaction through strategic problem-solving and effective time management. Career goals include leveraging analytical skills to drive continuous improvement initiatives.
Overview
7
7
years of professional experience
Work History
Senior Process Associate | Data Analyst
Tata Consultancy Services
Kolkata
01.2022 - Current
- Compiled, prepared, and delivered production reports.
- Represented team in quality assurance to ensure production meets standards
- Achieved a consistent 14-week streak of 100% quality by implementing careful RCA methods.
- E2E Production and Delivery.
- Monitored the Leave Tracker consistently and released various reports.
- Providing accuracy and efficiency in validating the data contained therein, and preparing the financial report for the team.
- Managed client correspondence, resolved escalations promptly, and issued regular updates.
- Completed cross-skilled training for efficient support during peak demand periods.
Quality Control Analyst
Tata Consultancy Services
Kolkata
03.2018 - 12.2021
- Network Design and Planning: Proficiency in designing FTTP networks, including selecting optimal routes, determining fiber capacity requirements, and planning for network scalability and redundancy.
- Managed strategic FTTP plans utilizing survey insights to guarantee continuous connectivity between BERT, Piper, and integration into SRIMS.
- Calculated cost estimates while preparing individual unit job packs.
- Providing accuracy and efficiency in validating the data contained therein, and preparing the financial report for the team.
- Executed RCA to identify issues and recommended process improvements.
- Monitored project estimates and recommended adjustments to enhance feedback quality.
Application Tool Programmer
Tata Consultancy Services
Chennai
09.2017 - 03.2018
- Facilitated detailed surveys to evaluate consumer preferences across multiple products.
- Compiled survey reports by gathering responses and analyzing feedback.
- Categorized decoded responses and formulated opinions.
- Conducted dataset evaluations leveraging specialized tools to predict product performance trends.
Education
MBA - Operation management
Manipal University
Jaipur, Rajasthan, India10.2024
B .COM - With Computer Application
Bharathiar University
Coimbatore, Tamil Nādu, India04.2017
Intermediate/+2 - Science
Akshyawat Collage
Mahua , Bihar, India04.2014
High School / Matriculation -
High school
Sukki, vaishali, Bihar03.2012
Skills
- Performance Evaluation and Enhancement
- Issue Resolution Expertise
- Training Development
- Customer Escalation Management
- Data Analysis Reporting
- Data Visualization (Excel/Power BI)
- Results-Oriented Approach
- Technical Troubleshooting
Certification
- Google Analytics_Foundation
- Data Analytics Using Power BI_Foundation
- Visual Basics for Applications_Foundation
- SQL Basic_Foundation
- Cyber Security
- Cloud Computing (General)_Foundation
- Business Skills_Collaborative Decision making
- BUSINESS SKILLS_Personal Mastery mindfulness
- BUSINESS SKILLS_Professional networking
- Quality Assurance Development Program
Achievements
- Awards for Excellence in Team - 4
- Star Awards for Quarter - 6
- Centum in Business Mathematics (Graduation)
- 100% Attendance in Semester (commitment)
- Client Appreciation for Critical Thinking & RCA
Languages
- English
- Hindi
- Tamil
Other Information
- Current location – Kolkata, India
- Preferred location – Kolkata, India
- Serving Notice period – (Till 30 April 25)
- Total Experience – 7.5+ year’s
- Passport Number: U7602077
Disclaimer
All the particulars furnished above are true & correct to the best of my knowledge.
Timeline
Senior Process Associate | Data Analyst
Tata Consultancy Services
01.2022 - Current
Quality Control Analyst
Tata Consultancy Services
03.2018 - 12.2021
Application Tool Programmer
Tata Consultancy Services
09.2017 - 03.2018
MBA - Operation management
Manipal University
B .COM - With Computer Application
Bharathiar University
Intermediate/+2 - Science
Akshyawat Collage
High School / Matriculation -
High school
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