Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KANIKA ARORA

FARIDABAD

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Have profund knowledge in UAT testing , analyzing dispute transaction , identifying route causes and implementing effective solutions. Desirous of leveraging my expertise in TRAM team at American Express

Overview

12
12
years of professional experience

Work History

Disputes Analyst Lead

AMERCIAN EXPRESS
GURUGRAM
10.2014 - Current
  • Lead Dispute Analyst with nine years of experience in resolving complex disputes and consistently achieving departmental goals.
  • Spearheaded dispute management, adhering to fair credit guidelines and ensuring resolution quality within policy timeframes.
  • Acted as a Subject Matter Expert (SME), mentoring new hires and ensuring compliance with business practices.
  • Conducted User Acceptance Testing (UAT) for front-end applications, assessing testing needs, executing test conditions, and completing documentation (Sept 2018 - Feb 2019).
  • Familiarity with Amex Project methodologies like SDLC, Waterfall, AGILE.
  • Providing support to dispute Customer Care Professionals (CCPs) through routing, skill adjustments, and daily reporting at the director level.

Front Desk Officer

AXIS BANK LIMITED
GURUGRAM
11.2012 - 10.2014
  • Executed daily banking operations, including clearing, transfers, and regulatory compliance. Monitored high-value transactions, processed NEFT and RTGS, and managed priority customer inquiries.
  • Successfully acquired new High Net Worth Individual (HNI) customers by offering a diverse range of banking products.

Education

Bachelor of Arts - Economics

COLLEGE OF VOCATIONAL STUDIES
NEW DELHI
03-2012

PGDB - POST GRADUATION DIPLOMA IN BANKING AND INSURANCE

IFBI
NEW DELHI

Skills

  • User Acceptance Testing (UAT)
  • Dispute Resolution
  • Root Cause Analysis
  • Cross-Functional Coordination
  • Quality Assurances
  • Process Improvement
  • Project Management
  • Client Relationship Management
  • Analytical Skills

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Disputes Analyst Lead

AMERCIAN EXPRESS
10.2014 - Current

Front Desk Officer

AXIS BANK LIMITED
11.2012 - 10.2014

Bachelor of Arts - Economics

COLLEGE OF VOCATIONAL STUDIES

PGDB - POST GRADUATION DIPLOMA IN BANKING AND INSURANCE

IFBI

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