Kanika Chandra
Cabin Crew
Ghaziabad
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Cabin Crew Member
Air India
New Delhi
04.2019 - Current
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Checked whether personnel completed required duties and responsibilities during respective shifts.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Cabin Crew Member
Jet Airways
New Delhi
07.2016 - 04.2019
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Education
Bachelor of Technology - Computer Engineering
Amity Greater Noida
Greater Noida 08.2012 - 06.2016
Skills
Emergency care
Company policy adherence
Meetings and presentations
Team Building
Training and mentoring
Hospitality service expertise
Public speaking
Accomplishments
- Awarded the Employee of the Month prize for handling intense situations with poise and compassion.
Timeline
Cabin Crew Member
Air India
04.2019 - Current
Cabin Crew Member
Jet Airways
07.2016 - 04.2019
Bachelor of Technology - Computer Engineering
Amity Greater Noida
08.2012 - 06.2016