KANIKA GOEL
Gurugram
Summary
Strategic L&D Leader with 17 years of diverse industry experience. Led initiatives to scale learning ecosystems, implement AI-driven content strategies, and align capability development with P&L objectives in large, distributed workforces. Expertise in LMS/LXP administration, microlearning design, and adult learning frameworks, delivering measurable L&D impact to executive leadership.
Overview
1
1
Certification
20
20
years of professional experience
Work History
L&D Consultant / Behavioral Trainer
UpGrad
06.2022 - Current
- Scaled leadership and behavioral capability interventions across diverse sectors, facilitating impactful programs for 500+ mid-to-senior leaders and 1,000+ Relationship Managers, resulting in enhanced leadership effectiveness and improved client relationships.
- Consistently achieved an average participant satisfaction score of 4.7 / 5 across enterprise clients such as Royal Enfield, Suzuki Motors, Modicare, Canara HSBC, and Samsonite.
- Leveraged Gen AI authoring tools and Articulate 360 to create interactive solutions, supporting leadership, behavioral, and functional capability development.
L&D Consultant
MRCC Group (Tenneo)
03.2026 - 06.2026
- Architected end-to-end learning blueprints and skill taxonomies for 22 distinct job roles across 7 operational channels, defining over 30 functional, technical, and behavioral competencies per role.
- Leveraged Gen AI frameworks to streamline LNA data processing and curate modular learning content, presenting actionable learning roadmaps to Lead L&D and Functional Heads.
- Designed analytics-ready LMS learning paths incorporating microlearning modules, field evidence/OJE mechanisms, and automated reinforcement logic to drive program adoption.
- Conducted focus group discussions and stakeholder interviews with 80+ employees to map personas and identify baseline capability gaps.
- Client: AMLIC
Manager – Learning & Development
Stanza Living
Gurgaon
12.2021 - 05.2022
- Partnered with Growth channel functional leaders to align training strategy with business expansion, executing cross-functional learning solutions that merged sales and procurement workflows to drive sales efficiency.
- Built and managed a structured Mentor-Mentee Coaching Program (40 Mentors / 120 Mentees), resulting in a reduction in time-to-productivity for new frontline hires.
- Designed and facilitated blended onboarding and sales training Pan India across distributed site locations to enhance service excellence.
- Administered internal LMS platform, overseeing content assignment, module pathing, completion tracking, automated reporting, and scheduling of Pan-India training calendars.
Senior Manager – Learning & Development (Pan-India)
Max Life Insurance
New Delhi
06.2019 - 12.2021
- Conceptualized and rolled out the national 'Over-The-Counter Sales' training framework, yielding a 60% annual lift in sales efficiency and operational productivity.
- Led L&D strategy and execution for S2S channel across 200+ branches and 400+ Relationship Managers & Area Managers, enhancing support for a widely distributed workforce.
- Created centralized learning dashboards to monitor competency gaps, training completion, and post-training business impact for national leadership review.
Regional Training Manager
Bajaj Allianz Life Insurance
03.2017 - 06.2019
- Devised a regional L&D strategy for 14 branches in Delhi/NCR, training 12 branch managers, 70 sales managers, and 800+ advisors.
- Facilitated workshops to enhance sales & recruitment techniques among regional teams.
Synergy Branch L&D Manager
Future Generali India Life Insurance
11.2014 - 03.2017
- Facilitated branch activation and developed advisor & sales managers capabilities, resulting in recognition with Champion Guru Trophy and Vijeta Award.
- Developed & facilitated engaging training programs for diverse employee groups.
Learning & Development Manager
Max Life Insurance
12.2012 - 05.2014
- Oversaw local branch L&D operations, ensuring TTT credentials and trainer quality benchmarks met organizational standards.
- Facilitated workshops to enhance team collaboration and leadership skills.
Assistant Manager – Training
Max Life Insurance
11.2008 - 10.2010
- Led onboarding and licensing initiatives, achieving high pass rates for new agents.
- Assisted in training new staff on company policies and procedures for effective service.
Unit Manager – Sales (P&L / Operational Foundation)
ICICI Prudential Life Insurance
11.2006 - 08.2008
- Led team meetings to align on sales strategies and operational goals.
- Analyzed market trends to inform product offerings and campaign strategies.
- Recruited and trained the frontline sales team in the field.
Education
Executive MBA - Strategic Human Resource Management (SHRM)
Indian Institute of Management (IIM)
Calcutta01-2023
MBA - Finance & Marketing
M.D. University
01-2007
B.Com - Computer Applications
M.D. University
01-2005
Skills
- Gen AI for L&D
- Learning Ecosystem Design
- Skill Taxonomy & Gap Analysis
- Micro learning Design
- LMS/LXP Deployment & Ownership
- VILT & ILT Delivery
- Content Curation
- ADDIE
- Kirkpatrick Evaluation
- Learning KPIs & Dashboards
- L&D reporting
- Bloom’s Taxonomy
Certification
- Future L&D Leader Certification (with Capstone Project), KPMG, 07/01/26, AI & Tech: Prompt engineering for human-like content, LMS implementation (BRD creation), and Gen AI use cases; Strategy & Design: LNA, annual learning plans, ID storyboarding, and learning journey design; Analytics & Change: L&D dashboards for data insights, business case ROI, and driving organizational learning culture.
- Certified POSH Trainer, Alison International & VSkills.
- Associate (Life Branch), Insurance Institute of India, 2016.
- Master Trainer & Facilitation Credentials: Product Champ, Sales Kit Presenter TTT.
Timeline
L&D Consultant
MRCC Group (Tenneo)
03.2026 - 06.2026
L&D Consultant / Behavioral Trainer
UpGrad
06.2022 - Current
Manager – Learning & Development
Stanza Living
12.2021 - 05.2022
Senior Manager – Learning & Development (Pan-India)
Max Life Insurance
06.2019 - 12.2021
Regional Training Manager
Bajaj Allianz Life Insurance
03.2017 - 06.2019
Synergy Branch L&D Manager
Future Generali India Life Insurance
11.2014 - 03.2017
Learning & Development Manager
Max Life Insurance
12.2012 - 05.2014
Assistant Manager – Training
Max Life Insurance
11.2008 - 10.2010
Unit Manager – Sales (P&L / Operational Foundation)
ICICI Prudential Life Insurance
11.2006 - 08.2008
Executive MBA - Strategic Human Resource Management (SHRM)
Indian Institute of Management (IIM)
MBA - Finance & Marketing
M.D. University
B.Com - Computer Applications
M.D. University