Cooking
Kanika Zutshi
Team Manager
New Delhi
Summary
Experienced Medical Scribe and Team Manager with 5 years in clinical documentation and team oversight. Managed a team of 15 scribes, ensuring high-quality documentation and efficient workflows. Responsibilities included team supervision, training, and performance evaluation, while enhancing communication with providers to improve overall efficiency.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Team Manager
Virtual Practice Solutions
07.2023 - Current
- Managing a team of up to 15 medical scribes, and overseeing their day-to-day work.
- Assigning work, managing workload, schedules, attendance, leaves, and coverage for the team.
- Reviewing patient notes and checking the quality, accuracy, completeness, and required details in the documentation.
- Following up with scribes regarding documentation errors, missing information, delays, or other issues.
- Providing feedback and guidance to scribes to help improve the quality and accuracy of their notes.
- Training new scribes, and helping existing team members understand provider-specific requirements and workflows.
- Monitoring scribe productivity, working hours, timesheets, patient volume, and completion of assigned work.
- Handling day-to-day issues between providers and scribes, and helping to resolve workflow or documentation-related concerns.
- Keeping track of pending work, and making sure notes and follow-ups are completed within the required time.
- Conducted regular quality checks and identified areas for additional training or support for individual scribes to enhance documentation standards.
- Sharing provider feedback, company updates, and workflow changes with the team, and making sure they are followed.
- Prepared and maintained team reports on productivity, attendance, quality, and performance to inform management decisions.
- Escalated repeated errors, performance concerns, or major provider issues to management.
- Working with management and the team to improve the overall scribing workflow, and make the process more efficient.
- Supporting team members with questions, difficult cases, provider preferences, and documentation-related issues on a day-to-day basis.
- Supervised remote team workflows to maintain consistent support across virtual practice operations.
- Monitored staff performance and coached team members on process adherence and communication standards.
- Trained new hires on practice support systems, scheduling tools, and service expectations.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Clinical Documentation Specialist
IDS Infotech
07.2021 - 07.2023
- Reviewed clinical records for completeness, accuracy, and compliance with documentation standards.
- Identified missing provider details and clarified chart entries through precise follow-up queries.
- Applied ICD-10 and clinical terminology knowledge to support accurate record documentation.
- Audited documentation workflows to improve consistency, quality, and turnaround efficiency.
- Trained new documentation staff on chart review processes and documentation guidelines.
- Maintained confidentiality while managing sensitive patient information across EHR systems.
- Analyzed data from audits to identify areas for improvement in clinical documentation processes, implementing targeted interventions for positive change.
- Communicated with physicians, nurses and other caregivers to explain the importance of accurate and clear documentation.
- Maintained strong knowledge of medical terminology, diseases and conditions and procedures.
- Managed electronic clinical documentation, and uploaded changes or updates.
- Ensured compliance with regulatory standards and guidelines through meticulous attention to detail in completing clinical documentation tasks.
- Completed EHR audit quality maintenance procedures, processed chart requests, facilitated chart purges and organized medical record copy requests.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Transcribed sensitive documents with complete confidentiality.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
Education
Bachelor of Pharmacy - Pharmacy
Swami Vivekananda Institue of Engineerinng And Technology
Banur, India 04.2001 -
Skills
Workforce planning
Operational excellence
Training and development
Problem resolution
Team development
Strategic planning
Documentation and reporting
Computer skills
Professional and courteous
Decision-making
Time management
Multitasking
Administration and reporting
Employee development
Additional Information
Documentation Specialist | Spontania | 2017–2019
- Managed and maintained documentation and records, ensuring information was organized, accurate, and updated.
- Handled documentation-related tasks and supported the team with maintaining proper records and information.
- Coordinated with team members to ensure timely completion of assigned documentation work.
- Developed strong attention to detail, organization, and time-management skills through day-to-day documentation responsibilities.
Overall Student Coordinator | Ahavan | 2018
- Coordinated and supported students in various academic and organizational activities.
- Managed communication between students, coordinators, and other team members to ensure smooth execution of activities.
- Helped organize schedules, activities, and responsibilities while ensuring tasks were completed on time.
- Handled student queries and concerns and provided support whenever required.
- Developed strong coordination, communication, leadership, and problem-solving skills.
Certification
Documentation manager
Interests
Travel
Timeline
Team Manager
Virtual Practice Solutions
07.2023 - Current
Clinical Documentation Specialist
IDS Infotech
07.2021 - 07.2023
Bachelor of Pharmacy - Pharmacy
Swami Vivekananda Institue of Engineerinng And Technology
04.2001 -