Kanimozhi Kumaresan
Chennai
Summary
Intend to build a full time challenging career by working in a creative environment with committed people, which will help me to explore myself, realize my potentials and there by widening my spectrum of knowledge, contributing there by to the growth of the technology and the company
Overview
14
14
years of professional experience
Work History
Senior Manager /Service Delivery Manager for Microsoft Exchange \Mail Services
PHILIPS GLOBAL BUSINESS SERVICE
CHENNAI
2023.04 - Current
- Managing a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Providing MIR & RCA during Major Incidents
- Working with ITIL best practice on service request, incidents, change, problem
- Heading the POCs for any new implementation
- Responsible for creation and implementation of learning plans and skill upgrade
- Responsible for Performance management and career development of the team members.
- Responsible for driving Reward & Recognition and Employee Engagement
- Also encourage Team to contribute and participate in training programs
- Collaborated with cross-functional team members to build and execute development plans.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Established effective communication channels between different departments within the organization.
- Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
- Provided operational updates to executive team to mitigate areas of concern.
- Identified areas of improvement within existing operations through process analysis and benchmarking studies.
- Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
- Work closely with IAM team for validating user identities and access control.
- Expertise in multiple mail flow applications such as SendGrid, Infobip and Zix
- Validating domain’s security standards by performing internal audits
SME/L3 – Messaging &Collaboration Services
HEXAWARE TECHNOLOGIES
CHENNAI
2017.03 - 2023.03
- SME in Wintel/ Exchange /Messaging/ Office365/Azure AD (AAD)
- Providing L3 support for Global Service Desk
- Part of L3 Problem Management Team
- Managing and operating Microsoft 365, Azure AD, Microsoft Endpoint Manager
- Have in-depth knowledge in different migration methods (IMAP, Cutover, Staged, Hybrid)
- Have good knowledge in various authentication methods (ADFS, AD, Azure SSO)
- Have good knowledge and expertise in implementing Azure AD Conditional access policies, DLP Policy, Messaging Hygiene like Mimecast, Proofpoint
- Have good knowledge and expertise in Mobility and Security solutions including Intune, MDM, MAM, Azure Rights Protection and Advance Threat Protection
- Expertise in Microsoft Teams -Worked on various voice collaborations (AudioCodes, Pexip, Polycom Real Connect, Crestron Flex VC, Kramer Kronomeet, PGi Connect)
- Good Knowledge and Expertise in other MS collaboration tools such as SharePoint Online and OneDrive for business
- Have Good knowledge in Exchange/Office365 Mail flow
- Implemented various tools such as Manage Engine Password Manager Pro, AD Audit Plus ,Facebook@work,Veeam Backup and Replication software for Office365.
- Have Good Knowledge in PowerShell Scripting.
Technical Lead, Microsoft
WIPRO TECHNOLOGIES
CHENNAI
2010.04 - 2017.03
- Primary objective is to deliver high quality service for enterprise customers reporting issues related to office 365 / EOP SA
- Providing L3 support to L1 & L2 Team with regards to issues related to Office 365 services
- Good knowledge about Exchange server, Office 365, Intune and MDM
- Providing solution design for complex Messaging solution to migrate into O365
- Assisted Enterprise customers on O365 Tenant to Tenant Migration
- Daily management / monitoring, assignment and resolution of tickets in remedy, and coordination with internal Regional colleagues & external Service providers.
- Mentoring and Provide Training (Mail flow and Protection) for new joiners/ Provide real-time support for Technical and Process related queries
- Regular and timely involvement for technical roadblocks and guide the support engineers to the right path towards resolution with highest level of hygiene
L2- Escalation Engineer
CSS CORP
CHENNAI
- Providing technical support for Routers, Switches, Network adapters and other Networking devices
- Basic Network Related DNS, IP Addressing, Configurations Etc...
- Responsible for preparing Triage modules and training delivery based on the content – Prepared post analysis and inputs by Operations which in turn will help the program to improve operational performance with highest level of hygiene
- Responsible to handle any escalations (Technical and generic) and provide directions based on the scenario
- Responsible to renovate or modify the Technical modules available, based on Top call drivers and Operations inputs – Deliver the same through regular update releases and up-skill trainings
- Monitoring of hygiene and technical aspects of all engineers (reporting under my lead) and provide regular feedbacks and coaching with respect to the findings
- Responsible for training engineers in transition phase and conduct regular training during the Nesting period.
Education
HSC -
St. Ursula’s A.I Higher Secondary School
01.2006
BMS IT (Bachelors in Mgmt. Studies) -
Indian School of business Management and Administration
MBA IT /Software Management (Master’s in business administration) -
Indian School of business Management and Administration
Skills
- Wintel Tower
- Messaging – Exchange Server 2007/2010/2013/2016
- SharePoint Online /OneDrive For Business
- Skype for Business / MS Teams
- Azure Active Directory
- AD Connect
- ADFS
- Office365
- Microsoft Intune /Endpoint Management
- MS Forefront, Trend Micro,
- Proofpoint, Mimecast Anti-Spam
Professional Profile Summary
14 years of experience in e-Mail Administration like SMTP Gateway, Messaging and Collaborations operations, ITIL process, ticketing and SLA monitoring, Remote Technical Support, Microsoft Exchange Server, Office 365 and MS Teams environment. Self-motivated and passionate about quality and excellence. Proactively address issues effectively and persuasively communicate ideas and concepts. Able to multi-task and balance several projects concurrently. Demonstrated ability to work effectively as part of team and independently, to meet business requirements.
Personal Information
- Title: Senior Manager – Messaging and Collaboration Services
- Date of Birth: 09/28/88
Languages
- Tamil
- English
Timeline
Senior Manager /Service Delivery Manager for Microsoft Exchange \Mail Services
PHILIPS GLOBAL BUSINESS SERVICE
2023.04 - Current
SME/L3 – Messaging &Collaboration Services
HEXAWARE TECHNOLOGIES
2017.03 - 2023.03
Technical Lead, Microsoft
WIPRO TECHNOLOGIES
2010.04 - 2017.03
L2- Escalation Engineer
CSS CORP
HSC -
St. Ursula’s A.I Higher Secondary School
BMS IT (Bachelors in Mgmt. Studies) -
Indian School of business Management and Administration
MBA IT /Software Management (Master’s in business administration) -
Indian School of business Management and Administration
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