Rishi Kant Pandey
Palwal
Summary
Seeking assignments in Banking and Financial Services with an organization of repute.
Overview
13
13
years of professional experience
Work History
Branch Manager
AU SMALL FINANCE BANK LTD
08.2022 - Current
- 1. Branch Operations Management
- Supervise day-to-day operations of the branch.
- Ensure compliance with banking policies, RBI/Regulatory guidelines, and internal audit standards.
- Manage cash flow, vault security, and branch records.
- 2. Sales & Business Development
- Drive sales of banking products (savings accounts, current accounts, loans, deposits, insurance, mutual funds, etc.).
- Meet branch targets for revenue, deposits, advances, and cross-selling.
- Develop new business relationships and maintain existing client accounts.
- 3. Customer Relationship Management
- Ensure high-quality customer service and quick resolution of customer complaints.
- Build long-term customer relationships to increase loyalty and retention.
- 4. Team Leadership
- Recruit, train, and motivate staff members.
- Set performance goals, conduct appraisals, and monitor productivity.
- Create a positive work environment that fosters growth and teamwork.
- 5. Compliance & Risk Management
- Ensure adherence to KYC, AML, and regulatory compliance.
- Monitor risk and fraud prevention measures.
- Coordinate with internal and external auditors.
- 6. Reporting & Analysis
- Prepare branch performance reports for senior management.
- Analyze financial statements and market trends to identify opportunities and risks.
Relationship Manager
YES BANK LTD
06.2021 - 08.2022
- Led weekly strategic account planning sessions with internal terms to identify and grow key account.
- Worked closely with the asks team to recommended strategies to grow the business and achieve success.
- Assessed client financial situations a goal to develop strategic financial planning solutions.
- Maintain and grew a portfolio of more than 250 client’s relationship comprising more than 20 crores in assets and liabilities.
- Focus on Increasing profitability and book-size of the branch by promoting sale of Deposits and Investment & Insurance products.
- Assisting Clients by proposing wealth management solutions to achieve their financial goals. The product line primarily includes Life Insurance, Mutual Funds, and other investment schemes.
- Sourcing applications for Retail assets products like Credit Cards, Personal loans, Auto loans, home loans, Education loans, Business loans and forwarding them to retail asset center for further processing.
- Do various inbound as well as outbound promotional activities to increase the customers base of the branch.
Personal Banker
HDFC BANK LTD
09.2019 - 06.2021
- Open New Savings and Current Accounts for Individuals and non-individuals. Non-Individual accounts include accounts of Firms, Companies, Trusts, Associations, Societies and government departments.
- Helping Individual client’s manager their money to balance financial risks and returns
- Collect customer information for new loans and begins reviving process. Sells financial products and services to potential and current customers.
- On-boarding of customers and introducing them to all the non-branch channels like ATM s, Internet Banking, Customer Service and Mobile Banking and SMS Banking.
- Assisting Clients by proposing wealth management solutions to achieve their financial goals. The product line primarily includes Life Insurance, Mutual Funds, and other investment schemes.
- Sourcing applications for Retail assets products like Credit Cards, Personal loans, Auto loans, home loans, Education loans, Business loans and forwarding them to retail asset center for further processing.
- Do various inbound as well as outbound promotional activities to increase the customers base of the branch.
- Servicing the existing customers and resolving their queries and issues, if any.
Customer Service Manager
INDUSIND BANK LTD
12.2018 - 07.2019
- On-boarding of customers and introducing them to all the non-branch channels like ATM s, Internet Banking, Customer Service and Mobile Banking and SMS Banking.
- Assisting Clients by proposing wealth management solutions to achieve their financial goals. The product line primarily includes Life Insurance, Mutual Funds, and other investment schemes.
- Sourcing applications for Retail assets products like Credit Cards, Personal loans, Auto loans, home loans, Education loans, Business loans and forwarding them to retail asset center for further processing.
- Do various inbound as well as outbound promotional activities to increase the customers base of the branch.
Sales Officer
Axis Bank Ltd
11.2012 - 11.2018
- Sourcing applications for Retail assets products like Credit Cards, Personal loans, Auto loans, home loans, Education loans, Business loans and forwarding them to retail asset center for further processing.
- The product line primarily includes Life Insurance, Mutual Funds, and other investment schemes.
- Open New Savings and Current Accounts for Individuals and non-individuals.
Education
MBA -
Maharshi Dayanand University
01.2012
B.A - undefined
K.K. P. G. College
01.2009
Senior Secondary (Class XII) - undefined
Swami S.D. Inter College
01.2006
Matriculation (Class X) - undefined
SPS Inter college
01.2004
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Awards
Joined Axis Bank as Business Development Executive in Nov 2012 and got promoted to Sales Officer in June 2014 and promoted Assistant manager Sales in March 2018 for a consistent good performance., Qualified various contests launched in the Bank primarily related to acquisition., Qualify the contest of CLASH OF TITAN with Pan India 3rd Rank., Certification of NISM and IRDA., Qualified MDRT target for DJFM., Month on Month Contribution 50% of Branch Business in term of Third-Party Product-Life Insurance,Health, Mutual Fund etc., Got Certificate form Group Head Quarterly Employee of month of the April 2023.
PROFESSIONAL SNAPSHOT
- I started my career with the India’s 2rd largest Private sector bank Axis Bank Ltd. in October 2012 as BDE.
- A Banking professional with 12 years of experience in Retail Liabilities including New Customer Acquisition for Current Accounts, Saving Accounts and Customer servicing. Also, nurturing relationship with these customers for cross-sell of Investment services.
- Hands on experience in handling various promotional activities and conducting meeting with the targeted clients.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Timeline
Branch Manager
AU SMALL FINANCE BANK LTD
08.2022 - Current
Relationship Manager
YES BANK LTD
06.2021 - 08.2022
Personal Banker
HDFC BANK LTD
09.2019 - 06.2021
Customer Service Manager
INDUSIND BANK LTD
12.2018 - 07.2019
Sales Officer
Axis Bank Ltd
11.2012 - 11.2018
B.A - undefined
K.K. P. G. College
Senior Secondary (Class XII) - undefined
Swami S.D. Inter College
Matriculation (Class X) - undefined
SPS Inter college
MBA -
Maharshi Dayanand University
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