Kanishk
New Delhi
Summary
Deputy Manager with 10.5 years of experience in team leadership, operations management, and strategic planning. Known for driving efficiency improvements and streamlining processes to enhance productivity in previous roles. Committed to fostering positive work environments and promoting team collaboration. Demonstrates strong problem-solving abilities and initiative, consistently delivering high-quality results.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Deputy Manager - Operations
HCL TECHNOLOGIES
03.2022 - Current
- Handling multiple LOBs for the OMPF Google project
- Took end-to-end responsibility starting from onboarding to performance and people management
- Led operational efficiency initiatives that streamlined workflows, enhancing team productivity and operational effectiveness across departments.
- Coordinated cross-functional teams to enhance communication, resulting in improved project alignment and overall operational success.
- Analyzed performance data and identified trends, driving targeted strategies that optimized resource allocation and reduced costs.
- Collaborated with stakeholders to define operational goals, ensuring alignment with organisational strategy
Senior Team Lead - Operations
POLICY BAZAAR
09.2021 - 03.2022
- Handling L3 team and executing SOPs for process improvement
- Preparing daily, weekly and Monthly reports
- Inventory management
Team Lead - Operations
TECH MAHINDRA
10.2019 - 09.2021
- Conducted daily huddles with task alignment
- Monitoring teamwork and performance management
- Regular follow-up with an external team to resolve client and customer escalations
- Preparing daily and weekly business reports to identify improvement possibilities and implement ideas
- Manpower planning with respect to forecasting
- Collaborating with different stakeholders to streamline the project to fulfil the client's requirements
- Initiated cross-skilling and automation projects to improve the overall delivery
- Providing critical inputs for SOW to have realistic RnP targets
Team Lead - Operations
HINDUJA GLOBAL SOLUTIONS
09.2015 - 10.2019
- Managed a group of 30 people including L2 desk
- Coaching and feedback
- Pre and post-shift sessions
- Nesting support and career path discussion with new hires
Education
Bachelors of Technology - Electrical, Electronics And Communications Engineering
HIMACHAL PRADESH TECNICAL UNIVERSTIY
Kangra, Himachal Pradesh, India 08.2011 - 08.2015
High School - Science
CBSE
04.2009 - 05.2011
Skills
- People and Performance Management
- O2C, SAP S/4HANA BRIM and salesforce
- PMP and Six Sigma trained
- Workforce and Inventory Management
- SLA management and client handling
- Sales operations and escalation management
Certification
- Project Management Professional, PMI
- Six Sigma, ASQ
Accomplishments
- Best performance as Team Lead Quarter on Quarter in telecom industry
- Assigned LOBs ranked on top in 2 consecutive financial years
- Initiated pilot batches with desired results
- Helped in securing bid for multiple google projects
- Multiple commendations from client for sharing process improvement ideas
Hobbies and Interests
- Reading tech news
- Music Composition
Timeline
Deputy Manager - Operations
HCL TECHNOLOGIES
03.2022 - Current
Senior Team Lead - Operations
POLICY BAZAAR
09.2021 - 03.2022
Team Lead - Operations
TECH MAHINDRA
10.2019 - 09.2021
Team Lead - Operations
HINDUJA GLOBAL SOLUTIONS
09.2015 - 10.2019
Bachelors of Technology - Electrical, Electronics And Communications Engineering
HIMACHAL PRADESH TECNICAL UNIVERSTIY
08.2011 - 08.2015
High School - Science
CBSE
04.2009 - 05.2011