Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kanishk Mahajan

NEW DELHI

Summary

Detail-oriented professional with a bachelor's degree in business administration, specializing in organizational management and communication. Experienced in customer support, effectively managing high volumes of interactions via email and phone, ensuring prompt resolution of inquiries. Proven ability to collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency. Strong active listening and problem-solving skills contribute to consistently high customer satisfaction rates.

Overview

2
2
years of professional experience

Work History

Customer Support

Ienergizer
Noida
02.2025 - 03.2026
  • Managed blended process to address 70% of customer cases via email and remaining cases through calls.
  • Achieved high customer satisfaction through precise information delivery.
  • Assisted with account management, ensuring accurate and timely information delivery.
  • Leveraged CRM software to track and manage customer interactions efficiently.
  • Assessed customer needs to promote relevant products and services.

Internship

The Leading Solutions
07.2024 - 09.2024
  • Facilitated lead generation and identification of potential business opportunities for sales team.
  • Maintained accurate records of customer interactions and sales activities in CRM systems.

Education

BBA - Bachelor of Business Administration

INSTITUTE OF INNOVATION IN TECHNOLOGY & MANAGEMENT
01-2025

Associate of Arts -

CBSE Recognized New Delhi
01-2022

E-Business From NPTEL
01-2024

Skills

  • Active listening
  • Work ethic
  • Problem solving
  • Customer relationship management
  • Typing proficiency

Timeline

Customer Support

Ienergizer
02.2025 - 03.2026

Internship

The Leading Solutions
07.2024 - 09.2024

BBA - Bachelor of Business Administration

INSTITUTE OF INNOVATION IN TECHNOLOGY & MANAGEMENT

Associate of Arts -

CBSE Recognized New Delhi

E-Business From NPTEL
Kanishk Mahajan