RAKESH GOWDA BK
bangalore
Summary
With a proven track record at Pacific Gaming, I excel in customer support and technical troubleshooting, enhancing customer satisfaction significantly. My leadership in marketing at Laser Industries, combined with expertise in Microsoft Excel and exceptional communication skills, drives operational excellence and innovative marketing strategies.
Overview
4
4
years of professional experience
Work History
Customer Support
PGPL.PVT.LTD. (Pacific Gaming)
01.2024 - Current
- Chart support, E-mail support: communicate with customers in real time through chat platforms or live chat software, answering customer questions, troubleshooting technical issues, providing game related assistance and offering guidance on game play
- Payment processing support, assist customers with payment related inquiries and transactions troubleshooting payment issues, verifying transactions, handling refunds or cancellations
Marketing Manager, Supervisor
laser Industries
01.2022 - 01.2023
- Supervising the quality of products
- Responsible for gathering, assembling, and analyzing information and data from a wide variety of sources
MANAGING CUSTOMER
ADISHWAR Customer support
BANGALORE
01.2021 - 01.2022
- Managed the billing of items for customers effectively.
- Handled item billing for customers accurately.
- Processed customer billing for items efficiently.
Education
Bachelor of Computer Applications -
01.2024
Skills
- Microsoft Excel
- Communication
- Calendar Management
- Time Management
- Active Listening
- Leadership
- Awareness of Social Media Marketing
- Programming language
- Python(Basics)
- HTML(Basics)
Project
- Car Rental management
Timeline
Customer Support
PGPL.PVT.LTD. (Pacific Gaming)
01.2024 - Current
Marketing Manager, Supervisor
laser Industries
01.2022 - 01.2023
MANAGING CUSTOMER
ADISHWAR Customer support
01.2021 - 01.2022
Bachelor of Computer Applications -
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