Patta Durgaraju
Visakhapatnam
Summary
Experienced professional sales Experienced and Customer service representative in E-commerce and comes with good skills Performed a variety of duties to direct, control, and coordinate customer service for Order processing, online registration, Field support. Identified the customer need, clarified information, research every issue and provide solutions and/or alternatives. Maintained empathy on call and solve customer problems. Order placing, Tracking the order. Liaise with ecommerce, Quality, sales and brand functions to execute strategies. Good knowledge about Procurement process Good convenience skills
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer support
Bluestar Authorised
Hyderabad
08.2022 - 03.2025
- Contacted the Customers appreciate quick responses to their inquiries.
- Empathy and Understanding: Customer service representatives should show empathy and understanding toward customers’ problems or frustrations. By putting themselves in the customers’ shoes, representatives can provide more personalized and practical solutions.
- Effective communication is crucial in customer service. Representatives should use clear and concise language, avoiding jargon or technical terms that customers may need help understanding. They should also actively listen to customers and ask clarifying questions to ensure they fully understand the issue.
- Resolving customer issues should be a top priority. Companies should empower their customer service representatives to take ownership of problems and find appropriate solutions. This may involve escalating issues to higher levels of management or offering compensation when necessary.
- Customer service should be an ongoing process of improvement. Companies should regularly collect customer feedback and use it to identify areas for improvement. By constantly striving to enhance customer service, companies can stay ahead of their competitors and build stronger customer relationships.
Customer service representative (E-commerce)
Teleperformance
Indore
10.2019 - 07.2022
- Identified the customer need, clarified information, researched every issue and provide solutions and/or alternatives.
- Customer service
- Handled the customers on call respond according to customer need.
- Maintained patience level.
- Maintained empathy on call and solve customer problems.
- Actively listen customer need and actively respond to customers.
- Take ownership of customer problem.
- Experienced in E-Commerce.
- Liaise with ecommerce, Quality, sales and brand functions to execute strategies.
- Performed verity of duties to direct, control, and coordinate customer service for Order processing, online registration, Field support.
- Order placing, Tracking the order.
- Payment refunds.
- Order status and quarries.
- Maintained hold time.
- Verified the transaction details.
- Verified By-weekly payments.
- Solved Account related and payment issues.
- Explained how to troubleshoot the device.
Education
Bachelors - Electronics and communication engineering
04.2018
Intermediate -
03.2014
Skills
- C
- E-commerce
- Customer service
- Call handling
- Empathy
- SOP
- Payment Refunds
- Order placing
- Order Tracing
- Coordination
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Order processing
- E-commerce support
- Sales support
- Quality assurance
- Effective communication
Certification
Certified in Hindi competitive exam.
Hobbies
Playing chess , Reading books and cooking
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Timeline
Customer support - Bluestar Authorised
08.2022 - 03.2025
Customer service representative (E-commerce) - Teleperformance
10.2019 - 07.2022
K.I.E.T College - Bachelors, Electronics and communication engineering
Aditya junior college - Intermediate,
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