Kanishka
Ghaziabad
Summary
Proven Sr. Process Advisor Specialist with a track record of enhancing customer satisfaction and process efficiency at Barclays Global Service Centre Private. Skilled in problem-solving and excellent communication, adept at implementing feedback-driven improvements and resolving customer complaints with empathy. Demonstrates strong adaptability and commitment to continuous improvement, contributing to increased loyalty and operational enhancements.
Overview
5
5
years of professional experience
Work History
Sr. Process Advisor Specialist
Barclays Global Service Centre Private
2022.08 - Current
- Increased customer satisfaction by proactively addressing concerns and implementing feedback-driven improvements.
- Enhanced process efficiency by identifying and implementing improvements in operational procedures.
Customer Service Representative
Amazon Development Centre Pvt India Ltd
2019.10 - 2022.07
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Arts - Mathematics And Computer Science
Delhi University
Green Park04.2019
Skills
- Customer Focus
- Call Management
- Cross-Functional Collaboration
- Problem-solving abilities
- Excellent Communication
- Multitasking Abilities
- Time Management
- Professionalism
- Adaptability
- Task Prioritization
- Continuous Improvement
- Process Mapping
Additional Information
I have also taken extra responsibilities such as data publishing every month for the team.
Making MOM for every sessions/ meetings
Also, I always complete the task within the given deadline
I have never delayed any of the reports
I have good knowledge of Ms office
Timeline
Sr. Process Advisor Specialist
Barclays Global Service Centre Private
2022.08 - Current
Customer Service Representative
Amazon Development Centre Pvt India Ltd
2019.10 - 2022.07
Bachelor of Arts - Mathematics And Computer Science
Delhi University
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