Kavita Mhaske
SME- Process Specialist
Pune,MH
Summary
Five years & four months of experience with Infosys BPM Ltd. in a P&C Insurance domain. Working for "Axis Capital" Insurance process.
To work where I can utilize my technical skills and knowledge for the Company’s and individual growth and can upgrade it.
Professional with deep expertise in subject matter, prepared to drive impactful outcomes. Proven ability to deliver results through collaborative teamwork and adaptability. Skilled in research, analysis, and effective communication. Known for reliability and strong focus on meeting organizational goals.
Overview
3
3
Languages
1
1
Certification
2027
2027
years of professional experience
Work History
Senior Process Specialist
Infosys BPM Ltd.
Executive
Infosys BPM Ltd.
02.2021 - Current
- Roles & Responsibilities:
- Outlined responsibilities and expectations for each role.
- Prioritize transactions according to detailed guidelines to meet SLA.
- Performed audits to ensure compliance with company policies.
- Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
- Provided guidance and support to junior team members.
- Work well with Onshore/Offshore and customer in an encouraging and professional manner via emails and chats.
- Handle own work in process and support team efforts to ensure that individual, team goals are met.
- Underwing support like processing and managing New, Decline, Additional Information, Renewal for the various line of business (Property, Property & Casualty, Builders Risk, D&O, TOR, Speciality lines of business).
- Under the direct supervision of SME / TL, provides administrative support to the underwriting team within an assigned LOB/function, actively patriciates in underwriting process to support policy administration / Underwiring Support activities [Submissions (New business, decline and renewals), Quotations, policy issuance, Renewals.]
- Generate Daily Reports.
- Resolved customer inquiries by identifying, researching, and addressing problems effectively.
- Assist with/perform other team tasks as the need arises.
- Auditor.
- Maintained turnaround time and quality of work in alignment with company service standards.
- Mentor.
- Assist with/perform other team task as the need arises.
- Maintain key records like working files, email for reference and audit purposes.
- Maintain key records like working files, email for reference and audit purpose.
- Defined key responsibilities and expectations of the role.
- Job Profile:
- Submission and Clearance:
- Outlined main objectives and focus areas for the team.
- Under the direct supervision of SME / TL, provides administrative support to the underwriting team within an assigned LOB/function, actively patriciates in underwriting process to support policy administration / Underwiring Support activities [Submissions (New business, decline and renewals), Quotations, policy issuance, Renewals.]
Education
M.Sc. -
S.B.E.S. College of Science
Aurangabad04-2015
B.Sc. - undefined
S.B.E.S. College of Science
Aurangabad04-2013
HSC - undefined
S.B.E.S. College of Science
Aurangabad02-2010
SSC - undefined
Sharada Mandir Girl High School
Aurangabad03-2008
Skills
Computer Knowledge:
Having Basic Knowledge of Excel
Typing English (30 wpm)
Training and mentoring
Customer focus
Strong analytical skills
Creative solutions
Teamwork and collaboration
Audit reporting
Performance metrics
Business reporting
Accomplishments
- Achieved Star Award by completing with all trainings for the team accuracy and efficiency.
- Supervised team of 30 staff members.
- For new joiner arranged the training and certifications within timeline.
Certification
T 100
Interests
Drawing, Photography
Timeline
T 100
01-2025
Executive
Infosys BPM Ltd.
02.2021 - Current
SSC - undefined
Sharada Mandir Girl High School
HSC - undefined
S.B.E.S. College of Science
B.Sc. - undefined
S.B.E.S. College of Science
Senior Process Specialist
Infosys BPM Ltd.
M.Sc. -
S.B.E.S. College of Science
ACHIEVEMENTS AND AWARDS
Doing daily productions, audits, making audits calibration and variance reports., Giving trainings to new resources on new business units., Promoted as Senior Process Executive within 1 & half year., Backup SME - Floor support., Client Award., Team Extra Miler Award for Quality., Individual Extra Miler Award for Performance., SPOT Award for a Quarter.
DECLARATION
I hereby declare that all information mentioned above is true to the best of my knowledge. Date: Ms. Kavita Mhaske Place: Pune
CORE COMPETENCE
- Self-motivated and hard working.
- Flexible and quick learner.