KANISHKA VERMA

• Lead the Pan India partner onboarding operations, managing a dedicated team.
• Support Expansion Managers in achieving their targets by assisting with onboarding processes.
• Coordinate with cross-functional teams to resolve blockers in Swap station onboarding and meet expansion targets.
• Manage all communications with external partners, ensuring clarity, accuracy, and timely dissemination of information.
• Oversee issuance of legal notices and correspondence, ensuring compliance with regulatory requirements and company policies.
• Facilitate effective communication of new processes and updates to partners and internal teams, fostering transparency and alignment.
• Spearhead the management of multiple operational processes to optimize efficiency and productivity within the central operations department.
• Ensure meticulous management of contracts, addendums, and documents, maintaining accurate records and documentation.
• Collaborate closely with cross-functional teams to oversee and coordinate operations, ensuring seamless and uninterrupted workflows.
• Coordinate partner payments by liaising with the finance department to ensure timely release.
• Single-handedly managed partner relationships across Pan India during the company's initial stages.
• Successfully transitioned the entire manual process to a digital product through effective coordination with the tech team.
• Report technical bugs and collaborate with the tech team to ensure timely resolution.

• Managing the vehicles and drivers using the dashboard.
• Handling 40 Host and 40 vehicles in my shift.
• Coordinates with the Host on a daily basis and ensures for smooth operations.
• Tracks the vehicles on-daily basis for better operations.
• Ensuring to provide buffer vehicles for better customer experience.
• Preparing reports on daily ops regarding vehicle & Host statuses using MS Excel & Google SHEETS.
• Analyzing the data for smooth operations using MS Excel AND SUBMITTING the same to the manager.
• Manage Daily Ops and Resolving THE ISSUE which comes on daily BASE.
• Excellent strategic and analytical thinking, problem solving and rapid DECISIONS.
• Ensure the use and updating of productivity and routing software SYSTEMS.
• Develop, manage and report metrics DAILY.
• Manage OPERATOR RELATIONSHIP

• On-board commercial vehicle owners from online leads received through Goibibo Application Additional responsibilities are to perform complete compliance process

• Managing on-boarded operators and assigning bookings on Pan India basis.

• Managing Completions and Penalties.

• Additional KRA - Complaint management, MIS reports, RCA's for severe escalated cases, communication to sellers through mails and SMS.

• Managed operations activities: Dispatch, Fleet Management, Vendor Development.

• Steering a fleet of over 50 vehicles of corporate, hotels and walk-in Clients.

• Often meetings with clients to have a feedback about the services being provided and resolving complaints, discrepancies and other issues.

• In case of any shortfall arranging back-up vendors to provide necessary support.