Kanishka Yogi
Customer Success Manager
Bengaluru
Summary
Customer Success professional experienced in managing enterprise and growth-stage accounts across ecommerce, SaaS, and consumer brands. Skilled in stakeholder management, retention strategy, and customer engagement through data-driven solutions. Seeking a senior customer success role to leverage my strategic thinking, relationship management, and problem-solving abilities to drive customer growth and long-term business impact.
Overview
1
1
Language
5
5
Certifications
2
2
years of professional experience
Work History
Customer Success Manager
Netcore
02.2025 - Current
- Acted as primary strategic point of contact for C-suite and senior stakeholders including Founders, CEOs, Marketing Heads, CRM, Product, and Tech leads
- Drove renewals and expansion deals in collaboration with Sales — identifying underutilised channels, pitching automation use cases, and proposing higher-value contracts
- Managed a portfolio of 30+ enterprise and mid-market accounts across Ecommerce/D2C, EdTech, Travel, Healthcare, and SaaS verticals with a Portfolio of 50Lac MRR
- Drove renewals and expansion deals with Sales by identifying underutilised channels, pitching automation use cases, and proposing higher-value contracts, contributing to increased customer retention and revenue growth
- Conducted monthly and quarterly business reviews (QBRs) covering campaign performance, ROI trends, automation health, retention gaps, and quarterly roadmap planning
- Developed customer journey automation, segmentation logic, and funnel analytics to enhance engagement and increase platform adoption
- Built and consulted on customer journey automation, segmentation logic, and funnel analytics to improve engagement and platform adoption
- Conducted platform walkthroughs, feature demos, and retention workshops to boost adoption and define CRM roadmap aligned with customer KPIs
- Led platform walkthroughs, feature demos, and retention workshops to drive adoption and CRM roadmap definition aligned with customer KPIs
Internship- Customer Relationship Off
Calvin Klien Pvt. for Arvind Fashions Ltd.
06.2024 - 08.2024
- Intern of the month.
- Successfully dealt with 1500+ in-store customer, assisted meeting their expectations successfully.
- Managed Team performance metrics, such as customer satisfaction scores and response time benchmarks.
- Collaborated with internal teams to address store requirements and recorded information.
- Promoted Sales Pitching through tele-calling.
- Gained active Customer Engagement during the EOSS Sale.
- Inventory Management-Monitor stock levels, restock shelves, and ensure the store is well-organized and fully stocked with products.
- Market Feedback- Gather customer feedback about products and services, and relay this information to management to improve store offerings and customer satisfaction
- Received letter of Recognition from the Area Manager for my exemplary customer service and dedication towards store.
Education
MBA - Marketing And Business Analytics
Doon Business School
Dehradun07-2025
BBA - BBA
Chandra Shekhar Azad Institute of Science & Technology
Jhansi, India03-2023
XII (ISC) - Commerce
St. Francis Convent Inter College
Jhansi 04.2001 -
Skills
Customer Relationship Management (CRM)
Client Retention & Customer Engagement
Stakeholder Management
Communication & Presentation Skills
Problem Solving & Conflict Resolution
Cross-functional Team Collaboration
Data Analysis & Advanced Excel
Accomplishments
- Recognized for delivering strong customer outcomes, with 5+ customer success case studies published for outstanding campaign performance and business impact.
- Letter of Appreciation-Arvind Fashions ltd.
- Highest Paid Intern - DBS Batch’2023.
- Bagged 1st Position in Art of Consultative Selling
- Secured 1st Position in Corporate Walk Show- Doon Business School
- Outstanding Talent Achiever – Deltron Technologies
- Bagged 3rd Position in Inter State Debate Competition-Doon Business School
Certification
Advance Excel-Certified
Interests
Hobbies: Reading, Poetry writing & Gardening
SKILL SET SUMMARY
- Customer Success & Relationship Management: Skilled in building strong client relationships, improving customer engagement, and ensuring high customer satisfaction through proactive communication, problem-solving, and account coordination.
- Leadership & Team Collaboration: Demonstrated leadership experience as Class Representative, Student Core Committee Member, Placement Cell Mentor, and Student Coordinator, successfully managing cross-functional responsibilities and team initiatives.
- Communication & Public Speaking: Strong interpersonal and presentation skills with experience hosting corporate pre-placement talks, anchoring events, conducting stakeholder interactions, and participating in public speaking and debate activities.
- Client Engagement & Community Building: Experienced in managing customer-facing communication channels and social media engagement initiatives, contributing to audience interaction, brand visibility, and customer conversion.
- Technical & Analytical Skills: Proficient in Advanced Excel, Google Analytics, CRM/customer engagement tools, Canva, AI productivity tools, and digital collaboration platforms to support customer success operations and reporting.
- Strategic Coordination & Problem Solving: Adept at multitasking, conflict resolution, process coordination, and handling dynamic customer requirements in fast-paced environments.
Timeline
Customer Success Manager
Netcore
02.2025 - Current
Internship- Customer Relationship Off
Calvin Klien Pvt. for Arvind Fashions Ltd.
06.2024 - 08.2024
XII (ISC) - Commerce
St. Francis Convent Inter College
04.2001 -
MBA - Marketing And Business Analytics
Doon Business School
BBA - BBA
Chandra Shekhar Azad Institute of Science & Technology