Summary
Overview
Work History
Education
Skills
Key professional Skills
Experience summary
Onsite Experience Summary
Accomplishments
Certification
Domain Experience
Interests
Skills
Timeline
Generic

Kannaiah Esunuru

Principal Solutions Architect
Bengaluru

Summary

Over 21+ years of experience in analysis, design, development, testing, implementation, production support and management of software development lifecycle experience in the IT industry in Telecom BSS domain and BSFI Domain


Overview

21
21
years of professional experience
2
2
Certifications

Work History

Principal Solution Architect

Tech Mahindra Ltd.
10.2022 - Current
  • Tech Mahindra Ltd, BENGALURU URBAN, KARNATAKA, INDIA
  • · Translate high-level strategy & product direction into features, EPICs and user stories; prioritize in the product backlog for selection for sprint backlog according to business value and stakeholder input
  • · Work directly with other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories
  • · Acting as stakeholder of Billing and CRM product backlog items, work closely with development teams to ensure output to be aligned with expectations
  • · Drive and own backlog grooming and management, prioritize iteration and drive acceptance testing and delivery of iteration
  • · Participate in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities
  • · Take responsibility for development of ongoing enhancements, create and prioritize user stores with agile teams
  • · Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria and drive testing and delivery
  • · Responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for customers with specific focus on Revenue Management, Customer Management, Order Management, Rating and Billing and Dunning
  • · Responsible for scoping, technical specifications, architectural diagrams, HLDs, defining and designing solutions which drive end-to-end technical solutions
  • · Created e2e designs and decompose design into impacts on specific components with understanding of wider impacts of components and underlying design.
  • · Analyze customer technology, define business requirements and participate in risk analysis
  • · Developing technical presentations and proposals, and perform customer presentations
  • · Working on challenges during requirements, seeking clarity from requirement owner, explaining improvements by having complex conversations.
  • · Working out on how best to deliver solution from requirement that is initially well defined, at minimal cost/complexity in timely manner.
  • · Produce simple solutions that are right first time. Producing solutions that are right cost, to maximize business benefits

Manage Service Operations (MSO) Manager

Tecnotree Convergence Pvt Ltd
06.2016 - 10.2022
  • Maintained close interaction with L3 team and design team, to prepare contingency plans for new products when released which resulted to ensure SLAs are maintained in post-production scenarios.
  • Prepared knowledge bank documents of newly identified bugs or critical processes and versioning it for other team members, with work around solution and root cause of bugs.
  • Assigned tasks between resources which helped to ensure smooth functioning of team by adhering to strict SLA guidelines.
  • Worked as Incident Manager and fine tuned IM process which resulted to decrease 70 % of incidents as per ITIL standards by analyzing repeated incidents and made them to fix those permanently.
  • Have prepared first level incidents to educate users in order to control incidents and solve problems in first stage itself. This resulted to decrease 99% of user understanding tickets and overall 70% incidents.
  • Worked as transformation manager, wherein newly inducted clients were transformed from Project team into Support team in seamless manner.
  • Well coordinated effectively and Maintained both senior management and client senior management including MTN group by sending periodic reports and plans for each week and months.
  • Have maintained 100 % SLA, 0 critical issues and 0 escalations to management from client.
  • Effectively maintained and guided client to use great features products of CRM application, inventory, Billing, credit control, dunning, Wholesale billing system, loyalty and campaign management system
  • Was single point of contact of management to ensure delivery of solution to customers within time,budget and quality constraints.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. This achieved to decrease 50% service requests and incidents.
  • Have managed 4 onsite + 3 offshore team+ 4 cross functional resources
  • Have developed and deployed automation scripts to reduce incidents which resulted to 40% of tickets.

Manager-Software Development, Project Lead and Senior Developer

Tecnotree Convergence Pvt Ltd
09.2008 - 10.2016
  • With effective people management skills, Managed 10+ resources as team for multiple project deliveries in parallel.
  • Design, Development, Testing, Implementation and Maintenance of stored procedures and functions and UI designs.
  • Extensively prepared and maintained analysis and Design documents such as Functional Specification Documents, High level design, Low level design etc.
  • Cost effective , reusable and multi purpose APIs with web services developed to external Systems like IVR, USSD, EDW, ZPS, IFS etc.
  • Provisioning to different network elements like OCS, Evolving system, HLR, IN, CS3 and CS5 etc.
  • Extensively traveled to customer places to implement projects and attending customer workshops, effective client discussions.
  • Successfully implemented several projects in production for MTN and given production support for large customer base operators (60+million customer base) Successfully Developed, Integrated, UAT, Deployed in production, Production support of convergence project for largest subscriber base operator in MTN Iran.
  • Participated in requirement discussion with client and other 3rd parties
  • Have taken complete ownership and effective interaction with clients and 3PPs for requirements gathering, designing system/data flow, integration with third parties, data migration from legacy, UAT/IAT testing of CRM, Billing, Interconnect Billing, Roaming and Loyalty management systems for MTN Afghanistan project.
  • Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set up and managed team meetings.
  • Recruited, hired and supervised resources to staff project team

Senior Software Engineer

Hexaware Technologies Ltd in the payroll of Mascon Global Ltd
11.2007 - 09.2008
  • Project and Client: Unified Contract System (UCS), DEUTSCHE LEASING AG (DL), Germany
  • Developed reusable stored procedures and functions and UNIX shell scripts.
  • Developed several migration scripts which made great impact on migration to migrate data from staging system to destination system.
  • Performed tuning of existing stored procedures, functions, and packages to improve 30% of performance.
  • Performed unit testing and debugging of issues.
  • Performed analysis and Designed Functional Specification Documents.
  • Actively involved in developing packages and UNIX shell Scripts as per requirement.
  • Ran Scripts and verify output as per requirements.
  • Have done several design of reports.
  • Have several data correction because of data migration from legacy system.

Software Engineer

NCR Corporation India Pvt Ltd Under payroll of Hashtech systems Pvt Ltd
10.2006 - 11.2007
  • Project and Client:Image Mark ECPIX (Electronic cheque Presentment with Image Exchange). RBI, India
  • Developed reusable stored procedures and functions and UNIX shell scripts.
  • Performed unit testing and debugging of issues.
  • Performed analysis and Designed Functional Specification Documents.
  • Performed tuning of existing stored procedures, functions, and packages to improve 30% of performance.
  • Actively involved in developing packages and UNIX shell Scripts as per requirement.
  • Ran Scripts and verify output as per requirements.
  • Have done several design of reports.

Developer

Polaris Software Labs Ltd
05.2004 - 10.2006
  • Developed reusable stored procedures and functions.
  • Performed unit testing and debugging of issues.
  • Performed analysis and Designed Functional Specification Documents.
  • Performed tuning of existing stored procedures, functions, and packages by rewriting some of select queries to improve performance by 20%.
  • Actively involved in developing packages as per requirement.
  • Ran Scripts and verify output as per requirements.
  • Have done several design of reports.

Education

Bachelor of Technology - Electronics And Communications Engineering

Sri Venkateswara University

Post Graduate Program In Cloud Computing - Cloud Computing

California Institute of Technology
CALIFORNIA, USA
04.2001 -

Skills

Windows 10/11, Linux/Unix, Sun Solaris

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Key professional Skills

Managerial Aspects:


People & People Performance management :

  • yearend appraisals (appraisals, goal settings, KPIs, Ratings etc ), career guide and Mentor, project tagging, contract creations and extensions, staffing. Excellent People Management/Team & Performance & Review Management skills.
  • Team Building, Collaborative, Mentoring and guiding team members, and experience in providing regular KT sessions (technical and functional) to dependent teams

Project Management : Dealt with Critical support projects. Handled and well maintained with 0 escalations and with no critical issues.

Operations Management: Well maintained entire Managed services operations at onsite and offshore and cross functional with 12+ resources with no escalations and no critical issues

Technical Recruitment : Staffing Coordinator (Participate in Hiring Process to hire) for the entire account (Approximately 50+ resources ), working with the HR partner to arrange for diversity Drives and Graduate hiring drives.

Asset & Idea Coordinator: An overall account level asset & idea coordinator. Used different tools to capture the reusable code and new ideas which would be a value addition to the Clients


Technical Aspects:


  • Solid full time experience of 21+ years in Oracle SQL & PLSQL on Linux Platform and hands on experience in performance tuning, batch processing data and dealing with large data.
  • Experienced in End to End solution design which involves UI and Database design.
  • Expertise in PLSQL development using Table Functions, Bulk Collections, Packages, Materialized views, Indexes, Table Partitioning, Analytical Functions, Dynamic SQL, DBMS Jobs, Ref Cursors, External Tables, Triggers, Global Temporary tables and others.
  • Well versed with SQL and PLSQL performance tuning using Explain Plan, SQL Trace, DBMS_PROFILER.
  • Self initiatives have been taken and upgraded all the existing database packages/procedures (in staggered manner, to avoid the impact on business) to work XML.
  • Good experience in using UTL_FILE packages for file operations, like writing data into files and read data from files.
  • Hands On experience in all Lifecycle activities of project management.
  • Very good experience in solution delivery with leading of 5-8 team members and successfully delivered web-based CRM product.
  • Team Building, Collaborative, Mentoring and guiding team members, and experience in providing regular KT sessions (technical and functional) to dependent teams.
  • Proactively maintained documentation for all necessary artifacts of project (like Technical Design Documents, Functional Flow Diagrams, Database ER Diagrams).
  • Designed and Developed automated processes to identify SQL and PLSQL performance bottlenecks in production
  • Have participated and conducted in customer workshops and customer training on products Internal auditor to entire organization.
  • Extensively traveled to customer places ( onsite) to implement the projects and attending customer workshops, effective client discussions, user trainings and presale demo on products .
  • Produced quality standards, checklists, report templates and processes

Experience summary

Organization, Designation, Period, Duration

Tech Mahindra Ltd, Bangalore,Principal Solutions Architect, 11th OCT 2022 to Till date, 3Years
Tecnotree Convergence Ltd, Bangalore,Manager-Technical, 22nd Sep 2008 to 03-Oct-2022, 14 Years 1 Months
Mascon Global Ltd, Chennai, Senior Software Engineer,12th Nov 2007 - 02nd Sep 2008, 9 Months
Hashtech Systems Pvt Ltd, Mumbai, Software Engineer, 6th Oct 2006 – 7th Nov 2007 .1 year 1 month
Soft Systems Solutions, Mumbai Software Engineer, 13th May 2004 – 3rd Oct 2006, 2 Years 4 Months

Onsite Experience Summary

  • Client: MTN Irancell , Iran- 12 Months - Project implementation and MSO
  • Client: MTN Ghana - 6 Months - Implementation of the project, Manage service operations (MSO)
  • Client: MTN Afghanistan, Dubai, 1 month - Requirements workshop
  • Client: MTN Uganda, 3 months - Project implementation
  • Client: MTN Afghanistan - 3 years - Implementation of the project, PMO, Manage service operations (MSO)

Accomplishments

  • 14+ years of long award in Tecnotree convergence Pvt Ltd
  • Have received best contributor awards during MTN Uganda Project Implementation for year 2015
  • Have received Best team of the quarter during MTN Afghanistan Project Implementation for Q2/2016
  • Certified Internal auditor
  • Have received best employee of the month Nov/2021
  • Have received Best team of the month Jan/2022

Certification

Certified ITIL Foundation Certificate in IT Service Management

Domain Experience

· Telecom BSS (Customer Life Cycle Management, Product Catalogue, Order Management, Billing & Revenue, Mediation & Provisioning, Payments Interfaces with third parties, Offline Rating, Mobile Number Portability, Debt Collections, Credit Control, Dunning) - 13+ years solid experience

Bank and Finance domain- 3+ years experience

Interests

  • Exploring and Learning new Technologies
  • Learning new Languages
  • Software Automation
  • Exploring and visiting new places

Skills

Windows 10/11, Linux/Unix, Sun Solaris

Timeline

Principal Solution Architect

Tech Mahindra Ltd.
10.2022 - Current

Leadership training from DDI

03-2022

Manage Service Operations (MSO) Manager

Tecnotree Convergence Pvt Ltd
06.2016 - 10.2022

Manager-Software Development, Project Lead and Senior Developer

Tecnotree Convergence Pvt Ltd
09.2008 - 10.2016

Senior Software Engineer

Hexaware Technologies Ltd in the payroll of Mascon Global Ltd
11.2007 - 09.2008

Software Engineer

NCR Corporation India Pvt Ltd Under payroll of Hashtech systems Pvt Ltd
10.2006 - 11.2007

Developer

Polaris Software Labs Ltd
05.2004 - 10.2006

Post Graduate Program In Cloud Computing - Cloud Computing

California Institute of Technology
04.2001 -

Bachelor of Technology - Electronics And Communications Engineering

Sri Venkateswara University
Kannaiah EsunuruPrincipal Solutions Architect