Kannaiah Esunuru

Tech Mahindra Ltd, BENGALURU URBAN, KARNATAKA, INDIA

· Translate high-level strategy & product direction into features, EPICs and user stories; prioritize in the product backlog for selection for sprint backlog according to business value and stakeholder input

· Work directly with other product owners, system engineers, program managers, developers, testers, and customers to define features and technical user stories

· Acting as stakeholder of Billing and CRM product backlog items, work closely with development teams to ensure output to be aligned with expectations

· Drive and own backlog grooming and management, prioritize iteration and drive acceptance testing and delivery of iteration

· Participate in project planning, daily standup meetings (scrums), demos, retrospectives, sprint planning, release planning and other Scrum-related activities

· Take responsibility for development of ongoing enhancements, create and prioritize user stores with agile teams

· Own and drive backlog grooming and management, prioritize user stories, create acceptance criteria and drive testing and delivery

· Responsible for analyzing, designing and developing commercially viable end-to-end technical solutions for customers with specific focus on Revenue Management, Customer Management, Order Management, Rating and Billing and Dunning

· Responsible for scoping, technical specifications, architectural diagrams, HLDs, defining and designing solutions which drive end-to-end technical solutions

· Created e2e designs and decompose design into impacts on specific components with understanding of wider impacts of components and underlying design.

· Analyze customer technology, define business requirements and participate in risk analysis

· Developing technical presentations and proposals, and perform customer presentations

· Working on challenges during requirements, seeking clarity from requirement owner, explaining improvements by having complex conversations.

· Working out on how best to deliver solution from requirement that is initially well defined, at minimal cost/complexity in timely manner.

· Produce simple solutions that are right first time. Producing solutions that are right cost, to maximize business benefits

• Maintained close interaction with L3 team and design team, to prepare contingency plans for new products when released which resulted to ensure SLAs are maintained in post-production scenarios.
• Prepared knowledge bank documents of newly identified bugs or critical processes and versioning it for other team members, with work around solution and root cause of bugs.
• Assigned tasks between resources which helped to ensure smooth functioning of team by adhering to strict SLA guidelines.
• Worked as Incident Manager and fine tuned IM process which resulted to decrease 70 % of incidents as per ITIL standards by analyzing repeated incidents and made them to fix those permanently.
• Have prepared first level incidents to educate users in order to control incidents and solve problems in first stage itself. This resulted to decrease 99% of user understanding tickets and overall 70% incidents.
• Worked as transformation manager, wherein newly inducted clients were transformed from Project team into Support team in seamless manner.
• Well coordinated effectively and Maintained both senior management and client senior management including MTN group by sending periodic reports and plans for each week and months.
• Have maintained 100 % SLA, 0 critical issues and 0 escalations to management from client.
• Effectively maintained and guided client to use great features products of CRM application, inventory, Billing, credit control, dunning, Wholesale billing system, loyalty and campaign management system
• Was single point of contact of management to ensure delivery of solution to customers within time,budget and quality constraints.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork. This achieved to decrease 50% service requests and incidents.
• Have managed 4 onsite + 3 offshore team+ 4 cross functional resources
• Have developed and deployed automation scripts to reduce incidents which resulted to 40% of tickets.

• With effective people management skills, Managed 10+ resources as team for multiple project deliveries in parallel.
• Design, Development, Testing, Implementation and Maintenance of stored procedures and functions and UI designs.
• Extensively prepared and maintained analysis and Design documents such as Functional Specification Documents, High level design, Low level design etc.
• Cost effective , reusable and multi purpose APIs with web services developed to external Systems like IVR, USSD, EDW, ZPS, IFS etc.
• Provisioning to different network elements like OCS, Evolving system, HLR, IN, CS3 and CS5 etc.
• Extensively traveled to customer places to implement projects and attending customer workshops, effective client discussions.
• Successfully implemented several projects in production for MTN and given production support for large customer base operators (60+million customer base) Successfully Developed, Integrated, UAT, Deployed in production, Production support of convergence project for largest subscriber base operator in MTN Iran.
• Participated in requirement discussion with client and other 3rd parties
• Have taken complete ownership and effective interaction with clients and 3PPs for requirements gathering, designing system/data flow, integration with third parties, data migration from legacy, UAT/IAT testing of CRM, Billing, Interconnect Billing, Roaming and Loyalty management systems for MTN Afghanistan project.
• Planned, executed and controlled assigned projects, ensuring work performed complied with contractual requirements.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set up and managed team meetings.
• Recruited, hired and supervised resources to staff project team

• Project and Client: Unified Contract System (UCS), DEUTSCHE LEASING AG (DL), Germany
• Developed reusable stored procedures and functions and UNIX shell scripts.
• Developed several migration scripts which made great impact on migration to migrate data from staging system to destination system.
• Performed tuning of existing stored procedures, functions, and packages to improve 30% of performance.
• Performed unit testing and debugging of issues.
• Performed analysis and Designed Functional Specification Documents.
• Actively involved in developing packages and UNIX shell Scripts as per requirement.
• Ran Scripts and verify output as per requirements.
• Have done several design of reports.
• Have several data correction because of data migration from legacy system.

• Project and Client:Image Mark ECPIX (Electronic cheque Presentment with Image Exchange). RBI, India
• Developed reusable stored procedures and functions and UNIX shell scripts.
• Performed unit testing and debugging of issues.
• Performed analysis and Designed Functional Specification Documents.
• Performed tuning of existing stored procedures, functions, and packages to improve 30% of performance.
• Actively involved in developing packages and UNIX shell Scripts as per requirement.
• Ran Scripts and verify output as per requirements.
• Have done several design of reports.

• Developed reusable stored procedures and functions.
• Performed unit testing and debugging of issues.
• Performed analysis and Designed Functional Specification Documents.
• Performed tuning of existing stored procedures, functions, and packages by rewriting some of select queries to improve performance by 20%.
• Actively involved in developing packages as per requirement.
• Ran Scripts and verify output as per requirements.
• Have done several design of reports.