KANNAN D
Bangalore
Summary
Results-driven Analytics Manager with Howden Insurance Brokers, skilled in data analysis and visualization. Achieved a 15% reduction in high-frequency claims through targeted insights. Proficient in Power BI and Excel automation, enhancing client engagement and retention. Strong communicator with a proven track record in KPI development and dashboard creation.
Overview
12
12
years of professional experience
Work History
Analytics Manager
Howden Insurance Brokers India Private Limited
Bangalore
01.2023 - Current
- Delivered tailored analytics reports for client review meetings to enhance decision-making on policy renewals and risk mitigation.
- Analyzed client claims data to identify loss trends, achieving 15% reduction in high-frequency claims through targeted recommendations.
- Developed Power BI dashboards for visualizing client portfolios, improving engagement during quarterly reviews.
- Supported account managers with data-driven renewal strategies, resulting in 10% increase in client retention.
- Created automated Excel and Power BI templates to reduce report generation time by 70%, improving delivery speed for over 20 clients.
WFM- Senior Analyst
24/7 customer support PVT LTD
04.2021 - Current
- Company Overview: 24/7.ai
- Managing Real time Mailbox and Monitor real time queues and skill changes.
- Intraday real time monitoring of service Levels for all queues for all the sites.
- Create KPI dashboards.
- Work closely with the operations team to analyze and help improve their delivery processes.
- Produce hourly, daily, weekly and monthly internal reports.
- Experience with IEX, CMS, Avaya.
- Monitoring on Avaya and CMS reports.
- VBA macros an asset.
- Working on intraday reports like Login & logout report, break and adherence.
- 24/7.ai
MIS - Executive
Innovative Retail Concepts PVT LTD (Big Basket)
06.2018 - 04.2021
- Company Overview: Bigbasket
- Working on location level reports (Process).
- Centralized agent performance report (APR)
- Customer Satisfaction (Social Media) team reports.
- Analysis of data on various metrics and inputs to higher management.
- Delivering Reports and data within deadline.
- Shrinkage & Schedule Adherence Report.
- Tracking attrition and ID Deletion management.
- Innovations and Implementation of process.
- Analysis of operations calls inflow and CS Inflow.
- Data points for weekly business review(WBR)
- Analysis of trend line and interpretation to overcome the challenges.
- Maintaining daily, weekly and monthly Performances.
- Ad hoc reports based on the stack holder requirement.
- Disposition analysis of processes (Top Call Drivers).
- Maintenance of Centralized report with all the metrics.
- Bigbasket
- Implemented automated processes to streamline daily operations and reduce manual workloads.
Process Associate
Cien Info solutions LLP
04.2015 - 11.2016
- Data processing
- Assisting team mates.
- Preparing reports.
Process Associate
Critical Paradigm Gestalt BPO India Pvt. Ltd
Bangalore
12.2012 - 03.2015
- As a Process Associate, I am responsible for Verifying and investigating Personal Information Document.
- I have to verify Signature with attached Document.
- My responsibilities to record all hard copy Document to Soft Copy.
- Activation of New SIM Numbers.
- Uploading Daily Data's in Server.
- Reporting to Lead.
Education
B.Sc -
Govt. First Grade College
BangaloreP U C -
SAN Higher Secondary School
TamilnaduS.S.L.C -
SAN Higher Secondary School
TamilnaduSkills
- Data analysis and visualization
- Power BI and Excel automation
- KPI development and trend analysis
- Client reporting and dashboard creation
- Data cleaning and SQL coding
- Advanced VBA programming
Languages
- English
- Kannada
- Tamil
Hobbies and Interests
- Cricket
- Chess
- Listen Music
Disclaimer
I hereby declare that all the information's provided are true to that best of my knowledge and honesty.
Personal Information
- Date of Birth: 05/13/91
- Gender: Male
- Marital Status: Married
Profile Objective
To obtain an opportunity to work in an organization that provides opportunities to apply my technical skills and learn skills to build a successful career by meeting the organizational goals.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2
Timeline
Analytics Manager
Howden Insurance Brokers India Private Limited
01.2023 - Current
WFM- Senior Analyst
24/7 customer support PVT LTD
04.2021 - Current
MIS - Executive
Innovative Retail Concepts PVT LTD (Big Basket)
06.2018 - 04.2021
Process Associate
Cien Info solutions LLP
04.2015 - 11.2016
Process Associate
Critical Paradigm Gestalt BPO India Pvt. Ltd
12.2012 - 03.2015
B.Sc -
Govt. First Grade College
P U C -
SAN Higher Secondary School
S.S.L.C -
SAN Higher Secondary School
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