KANNAN D
Bangalore
Summary
Results-driven Analytics Manager with Howden Insurance Brokers, skilled in data analysis and visualization. Achieved a 15% reduction in high-frequency claims through targeted insights. Proficient in Power BI and Excel automation, enhancing client engagement and retention. Strong communicator with a proven track record in KPI development and dashboard creation.
Overview
12
12
years of professional experience
Work History
Analytics Manager
Howden Insurance Brokers India Private Limited
Bangalore
01.2023 - Current
- Delivered tailored analytics reports for client review meetings to enhance decision-making on policy renewals and risk mitigation.
- Analyzed client claims data to identify loss trends, achieving 15% reduction in high-frequency claims through targeted recommendations.
- Developed Power BI dashboards for visualizing client portfolios, improving engagement during quarterly reviews.
- Supported account managers with data-driven renewal strategies, resulting in 10% increase in client retention.
- Created automated Excel and Power BI templates to reduce report generation time by 70%, improving delivery speed for over 20 clients.
WFM- Senior Analyst
24/7 customer support PVT LTD
04.2021 - Current
- Company Overview: 24/7.ai
- Managing Real time Mailbox and Monitor real time queues and skill changes.
- Intraday real time monitoring of service Levels for all queues for all the sites.
- Create KPI dashboards.
- Work closely with the operations team to analyze and help improve their delivery processes.
- Produce hourly, daily, weekly and monthly internal reports.
- Experience with IEX, CMS, Avaya.
- Monitoring on Avaya and CMS reports.
- VBA macros an asset.
- Working on intraday reports like Login & logout report, break and adherence.
- 24/7.ai
MIS - Executive
Innovative Retail Concepts PVT LTD (Big Basket)
06.2018 - 04.2021
- Company Overview: Bigbasket
- Working on location level reports (Process).
- Centralized agent performance report (APR)
- Customer Satisfaction (Social Media) team reports.
- Analysis of data on various metrics and inputs to higher management.
- Delivering Reports and data within deadline.
- Shrinkage & Schedule Adherence Report.
- Tracking attrition and ID Deletion management.
- Innovations and Implementation of process.
- Analysis of operations calls inflow and CS Inflow.
- Data points for weekly business review(WBR)
- Analysis of trend line and interpretation to overcome the challenges.
- Maintaining daily, weekly and monthly Performances.
- Ad hoc reports based on the stack holder requirement.
- Disposition analysis of processes (Top Call Drivers).
- Maintenance of Centralized report with all the metrics.
- Bigbasket
- Implemented automated processes to streamline daily operations and reduce manual workloads.
Process Associate
Cien Info solutions LLP
04.2015 - 11.2016
- Data processing
- Assisting team mates.
- Preparing reports.
Process Associate
Critical Paradigm Gestalt BPO India Pvt. Ltd
Bangalore
12.2012 - 03.2015
- As a Process Associate, I am responsible for Verifying and investigating Personal Information Document.
- I have to verify Signature with attached Document.
- My responsibilities to record all hard copy Document to Soft Copy.
- Activation of New SIM Numbers.
- Uploading Daily Data's in Server.
- Reporting to Lead.
Education
B.Sc -
Govt. First Grade College
BangaloreP U C -
SAN Higher Secondary School
TamilnaduS.S.L.C -
SAN Higher Secondary School
TamilnaduSkills
- Data analysis and visualization
- Power BI and Excel automation
- KPI development and trend analysis
- Client reporting and dashboard creation
- Data cleaning and SQL coding
- Advanced VBA programming
Languages
- English
- Kannada
- Tamil
Hobbies and Interests
- Cricket
- Chess
- Listen Music
Disclaimer
I hereby declare that all the information's provided are true to that best of my knowledge and honesty.
Personal Information
- Date of Birth: 05/13/91
- Gender: Male
- Marital Status: Married
Profile Objective
To obtain an opportunity to work in an organization that provides opportunities to apply my technical skills and learn skills to build a successful career by meeting the organizational goals.
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Kannada
Upper Intermediate (B2)
B2
Timeline
Analytics Manager
Howden Insurance Brokers India Private Limited
01.2023 - Current
WFM- Senior Analyst
24/7 customer support PVT LTD
04.2021 - Current
MIS - Executive
Innovative Retail Concepts PVT LTD (Big Basket)
06.2018 - 04.2021
Process Associate
Cien Info solutions LLP
04.2015 - 11.2016
Process Associate
Critical Paradigm Gestalt BPO India Pvt. Ltd
12.2012 - 03.2015
B.Sc -
Govt. First Grade College
P U C -
SAN Higher Secondary School
S.S.L.C -
SAN Higher Secondary School
Similar Profiles
MONI M CHAKRAVARTYMONI M CHAKRAVARTY
Business Analyst(Group Health Insurance) at Howden Insurance Brokers India Pvt LtdBusiness Analyst(Group Health Insurance) at Howden Insurance Brokers India Pvt Ltd
ANIRUDH RATHIANIRUDH RATHI
Compliance Officer & Assistant Vice President – Finance & Accounts at Howden Insurance Brokers India Pvt. Ltd.Compliance Officer & Assistant Vice President – Finance & Accounts at Howden Insurance Brokers India Pvt. Ltd.
Hemendra SharmaHemendra Sharma
Advisory Consultant at Howden Insurance Brokers India Pvt LtdAdvisory Consultant at Howden Insurance Brokers India Pvt Ltd
SHREYA DESHREYA DE
DIRECTOR OF ENGINEERING at VISADIRECTOR OF ENGINEERING at VISA
Shrivibhu Bhat ElathurShrivibhu Bhat Elathur
System Design Engineer at SanDisk (via Magnit)System Design Engineer at SanDisk (via Magnit)