Kannan M K
Technical Content Developer
Bangalore
Summary
Accomplished technical writer with 13+ years of experience with good technical knowledge and ability to interpret technical, and complex information to clear and concise documentation. Well experienced in leading and delivering projects from the initial stages. Regularly collaborated with various stakeholders on information gathering, process improvement, reviews, and publishing of user documentation
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Technical Content Developer 3
Dell EMC
Banglore
09.2017 - Current
- Authoring of various technical manuals and documents such as User Guides, Installation Guide, and Release Notes.
- Responsible for resolving Jira tickets, preparing documentation schedules, information gathering from the development team
Initialized and developed standards and documentation workflow for different Storage modules. - Contributed to various process improvement initiatives and user acceptance testing of documentation tools.
- Part of the interview panel (last 2 candidates I interviewed were offered the position and joined the organization)
- Part of various UATs in the Content Ops team.
Senior Engineer
Textron Aviation
Bangalore
09.2012 - 09.2017
- Analyze and implement the changes using Engineering Change Requests (ECRs), Engineering Drawings (Installation and Assembly), Customer Requests (TPCR), ICAs, and Service Bulletins.
- Preparation and testing of the manual for publishing.
- Technical Manual Illustrations (CATIA & Adobe Illustrator).
- Allotting work for team members and reviewing their work packages.
- Mentoring and Training new resources for their transition into production team.
Consultant
Capgemini India
Bangalore
09.2008 - 09.2012
- Analysis of the Technical Documents to find out the impact on the Aircraft Manuals(AMM, AIPC & SRM).
- Revision of Maintenance Manuals and Structure Repair Manuals in Epic Editor.
- Revision of Illustrated Part List, which involves working in SAP environment. Also specialized in creating Maintenance Manual Page blocks, and Illustrated Parts Catalogue for Customized Interior.
- Preparation of Work Estimation. Query handling and Quality Check-up of the authored manuals and related graphic illustrations at various levels in accordance with ATA and AECMA standards.
Education
Bachelor of Engineering - Aeronautical Engineering
Noorul Islam College of Engineering
Kumaracoil 06.2004 - 05.2008
Skills
Technical Writing
DITA
XMetaL Author
ArborText Editior
Adobe FrameMaker
Jira
Confluence
Agile and Waterfall Methodologies
Microsoft Office Applications
Accomplishments
- 3 Inspire Bravo awards at Dell Technologies.
- Recognized Patent in Dec 2020 at Dell Technologies.
- Productivity and Quality Award in 2009 Q3 and 2010 Q1 at Capgemini India
- Textron Spot Achiever in May 2014 at Textron India.
Timeline
Technical Content Developer 3
Dell EMC
09.2017 - Current
Senior Engineer
Textron Aviation
09.2012 - 09.2017
Consultant
Capgemini India
09.2008 - 09.2012
Bachelor of Engineering - Aeronautical Engineering
Noorul Islam College of Engineering
06.2004 - 05.2008