Kanoo Khandelwal
Ghaziabad
Summary
Branch operations manager specializing in financial consulting, cash handling, and employee training. Over 13 years of experience in banking operations, consistently enhancing efficiency and driving business growth. Expertise in regulatory compliance and operational best practices. Demonstrated leadership and strategic planning abilities with a strong focus on problem-solving.
Overview
16
16
years of professional experience
Work History
Backup Branch Manager (Senior Manager)
HDFC BANK LTD
06.2022 - Current
- Evaluated and supervised all aspects of branch operations, ensuring zero instances of non-compliance.
- Elevated value of current CASA accounts through effective retention strategies.
- Facilitated customer-oriented methods for rapid resolution of issues and concerns.
- Engaged consistently with customers to provide resolutions that align with satisfaction expectations.
- Coordinated daily branch operations, ensuring adherence to policies and procedures while meeting business targets.
- Maintained strict compliance with regulatory guidelines, including KYC and AML, resulting in no penalties.
- Implemented a robust compliance framework aligned with RBI guidelines and regulations.
- Collaborated with compliance team to detect and mitigate regulatory risks, promoting a compliant culture.
Teller Authorizer (DM)
HDFC BANK LTD
07.2017 - 06.2022
- Managed authorization processes for all cash and non-cash transactions in branch.
- Reviewed and authorized teller transactions to ensure compliance with policies and accuracy.
- Monitored transaction activities to identify potential fraudulent actions or suspicious behavior.
- Handled forex transactions, including cash deposits, remittances, and issuance of forex cards.
- Ensured adherence to bank standards and regulatory compliance during internal audits.
- Conducted monitoring and reconciliation of suspense accounts, dummy accounts, and accounts payable/receivable.
- Achieved branch targets through business generation and cross-selling initiatives.
- Trained new tellers on operational procedures and customer service best practices.
Personal Banker-Welcome Desk (AM)
HDFC Bank Ltd.
10.2013 - 06.2017
- Provided customer service and product information to walk-in clients.
- Executed cross-selling strategies for mutual funds, insurance, credit cards, and general insurance.
- Expanded branch customer base through strategic pitching and successful asset product conversions including home loans, personal loans, and education loans.
- Managed audit and compliance activities to ensure regulatory adherence within the branch.
- Promoted direct banking channels to walk-in customers to strengthen client relationships.
- Oversaw locker issuance and maintenance operations to ensure security and accessibility.
Assistant Manager in DVU
Kotak Mahindra Bank
01.2012 - 10.2013
- Scrutinized savings and fixed deposit account opening forms for compliance.
- Maintained turnaround time for account openings according to bank guidelines.
- Conducted training sessions for branches to achieve FTR targets.
- Prepared MIS reports for the zone, detailing account opening data.
Intern
Axis bank
10.2009 - 04.2011
- Worked with Chartered Accountant Firm as concurrent audit team member.
Education
Diploma - Banking & Financial Services
Institute of Financial Banking & Insurance (IFBI)
New Delhi01.2023
B.Com. -
Delhi university
01.2009
Skills
- Branch operations
- Business development
- Customer engagement
- Compliance management
- Risk assessment
- Transaction authorization
- Customer relationship management
- Regulatory compliance
- Problem solving
Internship Training
Chartered Accountant Firm, Concurrent Audit Team Member, Axis Bank, 10/01/09 - 04/30/11
Accomplishments
Qualified MDRT program for three consecutive years, 2022, 2023, and 2024 facilitated with an international trip to the Philippines, Malaysia and Goa.
Personal Information
- Father's Name: Lt. Mr. Pramod Kumar Goyal
- Husband's Name: Mr. Varun Khandelwal
- Date of Birth: 9th May 1989
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Backup Branch Manager (Senior Manager)
HDFC BANK LTD
06.2022 - Current
Teller Authorizer (DM)
HDFC BANK LTD
07.2017 - 06.2022
Personal Banker-Welcome Desk (AM)
HDFC Bank Ltd.
10.2013 - 06.2017
Assistant Manager in DVU
Kotak Mahindra Bank
01.2012 - 10.2013
Intern
Axis bank
10.2009 - 04.2011
Diploma - Banking & Financial Services
Institute of Financial Banking & Insurance (IFBI)
B.Com. -
Delhi university