Hi, I’m
Kanti kiran Ganji
Duty Manager - Guest Relations Operations
Hyderabad
Summary
Experienced Duty Manager in operations, proficient in solving diverse issues using efficiency and well-organised approaches. Proven track record of understanding business needs. Focused on improving customer relations, team productivity and service quality. Demonstrated track record of success over 19 years in Hospitality industry. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success.
Overview
19
years of professional experience
10
years of post-secondary education
4
Languages
Work History
GMR Hyderabad International AirportHyderabad
Guest Relations/ Duty Manager
05.2008 - Current
Job overview
- Maintained professional demeanour in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
- Directed daily operation of guest relations & lounge management and flexed with changing demands to consistently meet objectives
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions
- Directed teams handling various operations in fast-paced environments
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption
- Coached and mentored junior staff, developing confidence and competence for improved service delivery
- Generated reports and attended management meetings and briefs to discuss business needs, track goal fulfilment and make administrative decisions
- Liaised with employees & stake holders to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated
- Investigated issues impacting organizational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery
- Recruited and hired staff for organizational vacancies and enforced consistent policies across workforce
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines.
Pizza InnRiyadh
Restaurant Manager
04.2005 - 03.2008
Job overview
- Developed a lucrative F&B marketing plan, sales and strict budget to maximize profits
- Developed Italian concept menus and new dishes
- Customer relations, complaint & grievance handling
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Prepared for and executed new menu implementations
- Created fun team building activities engage staff in up-selling to meet revenue targets.
Pizza CornerChennai
Shift Manager
01.2004 - 03.2005
Job overview
- Store operations
- Training and development (motivating and coaching subordinates in achieving high level of customer satisfaction)
- Executes strategies in resolving customer concerns
- Maintain PR with clients
- People management (roistering and training) Stock- management
- Report analysis, compilation and submission.
The Park HotelsChennai
Restaurant Captain
09.2002 - 11.2003
Job overview
- Daily required store requisition, duty allocations and buffet planning
- Report analysis, compilation and submission
- Guest feedback for effective business updates to higher level
- Monthly & weekly feedback, sales and staff reports.
Qwicky's coffee pub
Senior Barista
10.2001 - 09.2002
Job overview
- Handling one shift operation as well as handling the store in the absence of Outlet manager
- Duties included food ordering, staff briefing & scheduling, daily inventory, fortnightly indenting, generating daily sales report & preparing 'Flash report' & daily cash banking
- Part of the launch team of Qwicky's store at Spencer plaza, Chennai.
Education
Canan School of Hotel ManagementChennai, T.N
Diploma in Hotel Management
05.1998 - 04.2001
Annamalai UniversityChennai, T.N
MBA - HRM (Distance Education)
07.2014 - 05.2017
University of Madras (Distance)Chennai, T.N
BBA
07.1998 - 05.2002
Skills
Relationship managementundefined
Personal Information
- Date of Birth: 16 Aug 1981
- Marital Status: Married
Hobbies
Music, Travelling, Coocking
Timeline
Annamalai University
MBA - HRM (Distance Education)
07.2014 - 05.2017
Guest Relations/ Duty Manager
GMR Hyderabad International Airport
05.2008 - Current
Restaurant Manager
Pizza Inn
04.2005 - 03.2008
Shift Manager
Pizza Corner
01.2004 - 03.2005
Restaurant Captain
The Park Hotels
09.2002 - 11.2003
Senior Barista
Qwicky's coffee pub
10.2001 - 09.2002
University of Madras (Distance)
BBA
07.1998 - 05.2002
Canan School of Hotel Management
Diploma in Hotel Management
05.1998 - 04.2001
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