Kanwaldeep Ahluwalia

• Leading Pan India hiring for Ops Transformation - BFSI, Financial Services IT & Banking and Cybersecurity.
• Responsible for recruitment strategy, delivery and stakeholder management.
• Designed and executed talent acquisition strategies to enhance organization visibility in key recruiting markets.
• Ensured compliance with all applicable laws pertaining to employment practices.
• Analyzed trends in hiring processes and made recommendations for improvement.
• Advised senior leadership on staffing strategies for current and future organizational needs.
• Managed a team of 10+ resources (including Managers, Deputy Manager, Recruiters etc.) by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
• Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
• Encouraged internal employee growth by focusing on talent within organization.

• Managed hiring for entire gamut of Assurance services (Audit, Forensic Investigation FAAS) and also lead operations hiring for E&Y Delhi.
• Hiring qualified Chartered Accountants across levels to cater to auditing requirements from an Executive level in bulk to a Director preferably from Big Consulting firms.
• Developed and implemented recruitment strategies to attract qualified candidates.
• To map and hire high end professionals for Forensic, including former police officers, Ex- CBI, Investigators, Ethical Hackers, Data Analytics, Lawyers, Internal Auditors.
• Handling the largest portfolio for E&Y, managing & catering to hiring ask for more than 30 partners.
• Organized and facilitated interviews between hiring managers and candidates and maintained communication with hiring managers throughout the recruitment process.
• Created and maintained a database of potential candidates using applicant tracking systems and built a robust pipeline and diverse pool of candidates to meet current or future hiring needs across service lines to meet all the last minute & urgent hiring requirements.
• Supported diversity initiatives through targeted outreach efforts aimed at increasing representation of underrepresented groups within the organization. Hence, Lead Diversity and Inclusion hiring for the entire portfolio.
• Leading operations hiring for EY India Delhi with a team of executives and their performance management.

• Managing end to end recruitment needs for operations and IT services and ensure a robust recruitment process is in place to meet delivery within timeline.
• Collaborated with department heads to understand current staffing needs and forecast future requirements.
• Provide strategic support to business stakeholders pertaining to market intelligence, organization design, staff cost & utilization and talent requirement to adapt to the changing business priorities
• Improved the efficiency of recruitment delivery.
• Established relationships with external recruiting agencies, universities, colleges and other educational institutions in order to identify suitable candidates for open positions.
• Attended job fairs and industry events in order to promote the company's brand image.
• Developed and implemented recruitment strategies to attract the best talent.

• Leading Frontline Hiring for one of the largest voice contact centers for HSBC for UK & Middle East and Middle Management Hiring.
• Collaborated with managers to understand job requirements and develop effective sourcing strategies.
• Identified potential candidates through job postings, online databases, and referrals.
• Established strong relationships with colleges and universities to ensure access to top talent pools.
• Utilized social media platforms to engage passive job seekers.
• Restructured referral programs to convert at higher percentages.
• Maintained the percentage of hiring through different source mix.
• Ensured hiring within the TAT, managed stakeholders, Vendor Management etc.

Corporate Hiring, Leadership Hiring – Middle and Senior level hiring

• Managed hiring from Associates to Leadership level for both Operations and Support Functions which included Managers, Assistant Managers, Team Leaders for various LOB's s and for IT, Human Resources, Finance, Facilities, Admin, Work Flow Management, Training, Transaction Monitoring, Purchase, Report Analysts etc.
• Minimized recruitment costs by managing hiring through low cost channels like employee referrals, direct sourcing/portals/walk-ins.
• Provided support for employee referrals programs within organization units or departments.
• Vendor Management - selection, empanelment and coordination with recruitment consultants.
• Managing end to end recruitment life cycle i.e. Shortlisting,Screening, Negotiating Compensation, Offer, Reference Checks before Joining etc.
• Maintained accurate records in the applicant tracking system throughout the recruitment process.
• Managed communication between internal stakeholders during the recruitment process.
• Managing the internal talent pool through implementation and management of Internal Job Postings.
• Facilitated joining of new hire, induction, onboarding formalities, Employee ID generation and updating the payroll information.
• Interacting with the employees at all levels in matters related to hiring.
• Participated in development initiatives aimed at improving the efficiency of recruiting processes.

Agent Hiring- Front line Hiring (Volume Hiring)

• Carrying out recruitment drives and conduct interviews for capturing the best talent from the market as per company’s business requirements.
• Interviewing and evaluating candidates against the business requirements.
• Regular interaction with the hiring managers for understanding the requirement and business needs.
• Conducting recruitment drives for Outstation hiring of candidates from Northern India regions.
• Having periodic review meetings with the hiring managers and group heads to discuss the status and plan strategies.
• Planning and conducting walk-ins at consultant venues on a regular basis.
• Developing recruiting strategies.
• Building up rapport with new consultants to generate & maximize quality hiring through them.
• Negotiating and explaining salary to the new joiners.
• Working with the team to improvise on the existing recruitment patterns to make recruitments more cost and time effective.
• Proficiently preparing and maintaining the candidate tracking sheet.

Command Center Officer (B1 Band) January 2007 till April 2008

Major Responsibilities: Workforce Management.

• High Profile Data analysis.
• Strategic planning and Execution.
• Used EWFM tools for Forecasting, Scheduling & Tracking like IEX.
• Root cause identification of the process defects to improve its Efficiency.
• Launch & Stabilize the Pilot Processes to meet all business matrix.
• Worked on different modules such as ASA, Service Level, Answer Performance.
• Real Time Monitoring of Agents and SLAs.

Team Member Operations - August 2003 till December 2006

• Answered customer inquiries and provided accurate information regarding products and services related to their credit card accounts, including billing and interest rate calculations.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Promoting pharmaceutical products to doctors (including Dental surgeons, Gynecologists, Physicians) and also handled a chain of retailers and distributors while keeping complete market intel on competitors strategy.
• Identified customer needs and developed customized solutions.