KANWALPREET SINGH SETHI
New Delhi
Summary
As Manager at Exhicon Group, successfully developed and implemented effective sales and marketing strategies to expand client base. Excellent interpersonal and communication skills played a crucial role in establishing and maintaining strong partnerships with clients. Experience in market research and analysis has equipped with proficiency to stay ahead of industry trends and competitor activities.
Overview
3
3
years of professional experience
Work History
Manager - Business Development & Client Servicing
Exhicon Group
10.2024 - Current
- Develop and maintain relationships with clients and vendors.
- Accomplish multiple tasks within established timeframes.
- Handling multiple responsibilities, like event management and MICE travel.
ACCOUNT MANAGER - B2B
TravClan
New Delhi
06.2024 - 09.2024
- Company Overview: TravClan is a travel tech startup that helps new travel entrepreneurs start their careers in the tourism industry
- As ACM, my responsibility is to manage our B2B travel partners and cater to their flights, hotels, holiday packages and visa queries
- I have a portfolio of 200+ clients and onboarded 20+ travel agents to our portal in the first month
- Ensuring customer delight while managing their grievances related to payments, services, products etc
- Effectively managing feedback and escalations from the business partners
- Working in a close interface with the finance, product and marketing team to build better processes, products and reach, respectively
- There are regular trainings that ensure that we are upto mark with industry standards
- TravClan is a travel tech startup that helps new travel entrepreneurs start their careers in the tourism industry
BUSINESS DEVELOPMENT EXEC.
Satguru Holidays India
04.2023 - 05.2024
- As a BDE at Satguru Holidays India my role was to manage the portfolio of 250+ travel agents and drive B2B sales
- I acted as an intermediary between our operations team and the travel agents for smooth travel arrangements, relationship management, contracting and maintaining a good brand image in the market
- My daily responsibilities included, visiting the travel agents, pitching our latest products, generating queries, handling the doubts of travel agents, attending their calls and making a daily report
- I always kept implementing new strategies to achieve my sales target in full and on time
ASSOCIATE PROJECT MANAGER
Paradigm Sample
06.2021 - 06.2022
- Managed 150+ primary data collection market research projects of medium to high complexity
- Maintained a communication schedule to update stakeholders including appropriate staff in the organization as well as the clients on the progress of the project
- Coordinated with offshore teams to maintain the data quality standards
- This helped in enriching client experience
- Implemented strategies in alignment to organisation goals for successful completion of projects - so that it can be delivered on time and in budget
- Worked with international clients, mostly based in North America and ensured clear communication among all groups involved in successful delivery
Education
MBA - FINANCE AND OPERATIONS MANAGEMENT
Bharati Vidyapeeth University
01.2021
B.COM -
Sri Guru Gobind College of Commerce
01.2019
CBSE CLASS 12TH - COMMERCE
Bal Bharati Public School
Pitampura, New Delhi01.2016
Skills
- B2B Sales
- Negotiation Skills
- Time Management
- Problem Solving
- Client Servicing
- Grievance Handling
- Adaptable to Fast Paced Environment
- Account Management
- CRM
Projects
Customer Experience of Air Canada Passengers, Market research project to gather feedback from Air Canada passengers regarding in-flight amenities. AI Integration in the Business, Market research targeting C-Suite employees of high revenue companies regarding AI and its future implications. Co-authored an E-book on Mental Health, Wrote an e-book titled 'Thoughts Provoked' during MBA internship, published on Amazon.
Personal Information
Date of Birth: 03/09/98
Timeline
Manager - Business Development & Client Servicing
Exhicon Group
10.2024 - Current
ACCOUNT MANAGER - B2B
TravClan
06.2024 - 09.2024
BUSINESS DEVELOPMENT EXEC.
Satguru Holidays India
04.2023 - 05.2024
ASSOCIATE PROJECT MANAGER
Paradigm Sample
06.2021 - 06.2022
CBSE CLASS 12TH - COMMERCE
Bal Bharati Public School
MBA - FINANCE AND OPERATIONS MANAGEMENT
Bharati Vidyapeeth University
B.COM -
Sri Guru Gobind College of Commerce
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