Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Kanwarjeet Singh

Delhi

Summary

Punctual Deputy Manager looking to obtain a position where outstanding communication and problem-solving talents can be fully utilized. Positive, ambitious, and motivational. Proven background in providing supervision and development opportunities to associates.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Deputy Manager

Vcosmos
01.2023 - Current
  • Managed Operations and KPI’s for realme account.
  • Held a Span of 48+ FTE’s, 3 Team Leaders, ensuring smooth operations for realme in Europe, Turkey and India (regional account).
  • Maintaining the Training and Quality standards as laid down by the client and exceeding goals.
  • Running operations through SIGMA
  • Ensuring effective Coaching & Monitoring in place with the help of SIGMA
  • Ensuring Client Relationship Management across the network
  • Maintaining and presenting WBR, MBR and QBR along with the training and quality slides

Team Leader

VCosmos
12.2022 - Current
  • Managing a team of 14 agents to provide technical support for Europe/Australia's best-selling smartphone brand
  • Leads the team in completing Key Performance Indicators (KPI's) and keeps the plant informed about operations performance on a regular basis.

Customer Success Associate

Vcosmos
11.2020 - 07.2022
  • Handle the queries of Australian/European customers via inbound calls and Email within given AHT and SLA
  • Arrange call backs from technical team to resolve technical concerns
  • Do proper follow ups by doing outbound calls if the issue has not been resolved in the first call
  • Provide order status/cancellation and refunds
  • Resolve software/Hardware and OTA related queries
  • Give relevant information related to the products which will be launching in the near future or the products available in Market
  • Maintain data in Excel and in the tools (CRM) provided by realme to compile and synchronize the information accordingly.

Guest Hotline Service Associate

DoubleTree By Hilton
05.2016 - 11.2020
  • Handle the incoming and outgoing calls to respond the needs of customers and provide personalized service
  • Reporting in ONQ (CRM) and maintain records for the daily up sell for the rooms
  • Follow-up on customer calls and route calls to other team members whenever needed
  • Assist guests with international calls and directory queries.

Education

B.com -

Kalinga University
07.2013 - 05.2016

Senior High School - undefined

Dashmesh Public School
03.2010 - 04.2011

High School Certificate - undefined

Dashmesh Public School
03.2008 - 05.2009

Skills

Ability to Work in a Team

Ability to Work Under Pressure

Fast Learner

Customer Service

Active Listening

Knowledge of MS Office

Awards

  • Awarded as Best TL of all process for consecutive 2 months.
  • Awarded as a Champion of the Month (International Queue) for consecutive 4 months.
  • Awarded as a Customer Hero for the month of April in which 100 percent customer satisfaction derived
  • Recognized as a Star Performer of the month.

Timeline

Deputy Manager

Vcosmos
01.2023 - Current

Team Leader

VCosmos
12.2022 - Current

Customer Success Associate

Vcosmos
11.2020 - 07.2022

Guest Hotline Service Associate

DoubleTree By Hilton
05.2016 - 11.2020

B.com -

Kalinga University
07.2013 - 05.2016

Senior High School - undefined

Dashmesh Public School
03.2010 - 04.2011

High School Certificate - undefined

Dashmesh Public School
03.2008 - 05.2009

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Kanwarjeet Singh