Kapil Choursiya
Mumbai
Summary
Expert in developing engaging narratives that resonate with global audiences and enhance brand storytelling. Over 8 years of experience in the service sector within Indian corporates, successfully managing diverse responsibilities and gaining valuable hands-on experience. Recognized for exceptional team coordination and leadership skills, driving efficiency and productivity in creative projects.
Overview
9
9
years of professional experience
Work History
SR Corporate Agency Manager
HDFC Pvt. Ltd.
MUMBAI
01.2022 - 08.2024
- Managed daily operations to ensure effective service delivery to clients.
- Developed and maintained strong relationships with corporate partners and stakeholders.
- Coordinated training sessions for team members on company policies and procedures.
- Implemented feedback mechanisms to gather insights from clients and improve services.
- Oversaw client accounts, ensuring timely communication and support for inquiries.
- Analyzed customer feedback surveys and complaints to identify areas of improvement within the business.
- Developed strategies to increase efficiency within the organization.
- Identified opportunities for process improvement initiatives within the agency.
- Collaborated with agency partner marketing divisions to design and conduct joint marketing events, strategically improving lead generation outcomes.
Deputy Manager
Max Finance Service
MUMBAI
01.2019 - 06.2021
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints and issues through effective communication.
- Educated customers on product features and benefits during interactions.
- Conducted follow-up calls to ensure customer satisfaction after service interactions.
- Created detailed reports of sales performance, forecasting future trends in direct sales.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Helped sales professionals finalize customer sales and handled escalated concerns.
- Worked closely with the sales team to develop strategies for increasing sales volume.
- Developed and implemented effective sales strategies to increase sales volume.
Team Leader
Reliance Pvt. Ltd.
KOTA
02.2016 - 03.2018
- Led team in daily operations to ensure smooth workflow.
- Coordinated schedules and tasks for optimal team efficiency.
- Monitored team performance and provided constructive feedback.
- Collaborated with management to implement process improvements.
- Assisted in inventory management and supply ordering processes.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
Writer
The Negative
Mumbai
- 10 years of experience
- Managed multiple writing projects within tight deadlines.
- Researched topics to create engaging and informative content.
- screen writing
Education
Graduate -
Jiwaji University
Gwalior, M.P.Masters -
screenplay writing
Front Row
Skills
- Script writing
- Storytelling
- Character development
- Dialogue construction
- Screenplay formatting
- Communication skills
- Interpersonal skills
- Customer service
- Administrative skills
- Flexibility
- Proactivity
- Deadline management
- Draft revision
- Project handling
- Client account management
- Customer feedback analysis
- Process improvement strategies
- Team leadership
- Sales forecasting
- Customer relationship management
- Marketing collaboration
Accomplishments
Certification by Front Row Institution
Disclaimer
I hereby declare that the above-mentioned information is correct and true as per my knowledge.
Mobility And Flexibility
Willing to relocate anywhere in India and outside India.
Timeline
SR Corporate Agency Manager
HDFC Pvt. Ltd.
01.2022 - 08.2024
Deputy Manager
Max Finance Service
01.2019 - 06.2021
Team Leader
Reliance Pvt. Ltd.
02.2016 - 03.2018
Writer
The Negative
Graduate -
Jiwaji University
Masters -
screenplay writing
Front Row
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