Kapil Kumar
Digital Operations Manager
New Delhi
Summary
Versatile Digital Operations Manager bringing 8+ years of experience in the industry. Seek to devote excellent customer service, strategic planning and team leadership abilities to dynamic, growth-oriented position.Possess versatile skills in implementation, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Digital Operations Manager
Dotpe Pvt. Ltd
04.2023 - Current
- Responsible for overseeing and managing digital operations to ensure seamless functionality and optimal performance.
- Lead the team and implemented strategies to enhance content management, quality assurance, and inventory process on the platform.
- Coordinated with internal stakeholders to identify opportunities for process improvements and operational efficiencies in the digital landscape.
- Implemented data-driven strategies to improve customer satisfaction and drive revenue growth in online channels.
- Oversaw the integration of new technology platforms to enhance digital capabilities and user engagement.
- Enhanced digital operations efficiency by streamlining processes and implementing innovative solutions.
Team leader - Digital Operations
Dotpe Pvt. Ltd
02.2021 - 03.2023
- Spearheaded initiatives to streamline digital operations and ensure efficient processes
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Assistant Store Manager
Arvind Fashions Ltd
01.2020 - 03.2021
- During my tenure as an Assistant Store Manager at Arvind Fashions Ltd., I was involved in overseeing store operations, managing inventory, and ensuring exceptional customer service.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Senior Associate - Content Quality
Zomato
08.2018 - 10.2019
- Developed and implemented comprehensive content quality control standards to ensure compliance with industry regulations.
- Created content briefs and provided guidance to external writers and agencies to ensure content quality and accuracy.
- Took responsibility of the UAE segment for smooth and accurate contents on the app and minimize escalations.
- Trained new team members on company tools and various addons that were used in the process.
Assistant Store Manager
Arvind Fashions Ltd
08.2016 - 07.2018
- During my tenure as an Assistant Store Manager at Arvind Fashions Ltd., I was involved in overseeing store operations, managing inventory, and ensuring exceptional customer service.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Education
B.Sc - HHA
Institute of Hotel Management
Skills
SAAS/DAAS
Timeline
Digital Operations Manager
Dotpe Pvt. Ltd
04.2023 - Current
Team leader - Digital Operations
Dotpe Pvt. Ltd
02.2021 - 03.2023
Assistant Store Manager
Arvind Fashions Ltd
01.2020 - 03.2021
Senior Associate - Content Quality
Zomato
08.2018 - 10.2019
Assistant Store Manager
Arvind Fashions Ltd
08.2016 - 07.2018
B.Sc - HHA
Institute of Hotel Management
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