Kapil Kumar
Gurgaon
Summary
Dynamic Customer Success Manager with a proven track record at Jio Platform Ltd, excelling in project management and cross-functional collaboration.
Overview
16
16
years of professional experience
Work History
CSM
Jio Platform Ltd
Gurgaon
07.2023 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Liaised with other departments, such as sales and platforms, to ensure the smooth functioning of all activities related to customer service operations.
- Conducted EVSE training and offered staff development opportunities to decrease process lags.
- Allocate EVSE resources effectively across operations, testing, and evaluation.
- Explained EVSE benefits, features, and recommendations to maximize client retention.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Audited customer account information to identify issues and develop solutions.
Sr. QA Lead
QuEST Global Engineering Pvt Ltd
Mumbai
01.2017 - 07.2023
- Developed detailed bug reports with steps to reproduce issues.
- Mentored team members in the development of QA processes and procedures.
- Generated comprehensive test reports documenting all findings and recommendations.
- Defined standards for source control management, change management, defect tracking, and reporting.
- Managed multiple projects simultaneously ensuring deadlines are met within budget constraints.
- Projects: (IoT and Mobile) Jio Vehicle Tracker, Jio Personal Tracker, Smart Watch, Smart Meter, Jio Tags.
- Developed test plans, strategies, and cases to ensure product quality.
- Facilitated cross-functional communication between development teams and other stakeholders.
Customer Project Manager
Haocheng Communication Technology Co. Ltd
Mumbai
09.2015 - 01.2017
- Ensured compliance with applicable regulations throughout the duration of each project (IoT and Mobile).
- Monitored progress of projects to ensure timely completion within budget.
- Prepared presentations highlighting key features of proposed projects for management approval.
- Evaluated overall performance of completed projects against established goals and objectives.
- Collaborated with stakeholders to develop project plans and objectives.
- Provided technical support to customers experiencing difficulties with products or services offered by the company.
- Developed comprehensive training materials for customers using new products or services.
Sr. Testing Engineer
Spice Retail Ltd
Noida
09.2014 - 09.2015
- Conducted regression tests after each release cycle.
- Reviewed technical design documents to ensure all requirements are met.
- Provided guidance to junior testers regarding best practices in software testing.
- Assisted in creating training materials for team members on new processes or tools introduced into the environment.
- Developed test cases based on user stories and acceptance criteria.
- Analyzed product requirements to determine appropriate test strategies.
- Created detailed bug reports and tracked issues to resolution.
- Performed manual testing for Android mobile, and Android applications.
Product Testing Engineer
Videocon Mobiles (UDCL)
Gurgaon
07.2013 - 09.2014
- Responsible for Vendor Coordination for proper successful implementation of requirements & providing related documents that leads to launch a healthy product
- Responsible for preparing the all complete testing report like: Project report, Sanity report, Battery Report, Software testing report, Field Testing report etc.
- Responsible for Product testing/regression testing/functional Testing.
Engineer
Samsung India Electronics Ltd
Noida
11.2011 - 05.2012
- Responsible for maintenance of all manufacturing machine like- Automatic Screw machine, LCIA, Wireless communication analyzer, Wi-Fi Setup, Bluetooth Setup, jig box, call setup in production plant
- Coordinate and support R&D team to MP.
- Responsible for the documentation reports like-PRA report, Testing report of mobiles.
Software Engineer
CE Info System Pvt Ltd
Delhi
08.2009 - 11.2011
- Responsible for Manually Testing and Documentation of the GPS based devices like- Navigator, Vehicle tracking devices, In-dash System, Mobile Phone, Tablets
- Responsible to prepare test plan and Bench testing of vehicle navigation tracker devices, personal tracking device
Education
MBA - Project Management
Sikkim Manipal University
Sikkim03.2013
Bachelor of Technology - Electronics & Communication
Anand Engg. College Agra Affiliated By UPTU
Agra06.2009
Skills
- Project management
- Cross-functional collaboration
- Resource allocation
- Work prioritization
- Coordinating service initiatives
- Escalation handling
Technology
- EV, IoT, 5G NR, LTE, VoLTE
- Agile, Scrum, and Waterfall methodology
Tools
- Jira/ALM/Azure
- ELT/Wireshark/
- Flash tool/Logger Tool
- QXDM/QCAT/QFIL
Timeline
CSM
Jio Platform Ltd
07.2023 - Current
Sr. QA Lead
QuEST Global Engineering Pvt Ltd
01.2017 - 07.2023
Customer Project Manager
Haocheng Communication Technology Co. Ltd
09.2015 - 01.2017
Sr. Testing Engineer
Spice Retail Ltd
09.2014 - 09.2015
Product Testing Engineer
Videocon Mobiles (UDCL)
07.2013 - 09.2014
Engineer
Samsung India Electronics Ltd
11.2011 - 05.2012
Software Engineer
CE Info System Pvt Ltd
08.2009 - 11.2011
MBA - Project Management
Sikkim Manipal University
Bachelor of Technology - Electronics & Communication
Anand Engg. College Agra Affiliated By UPTU
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