Kapil Pandey
Senior Travel Counseller
Delhi
Summary
Senior Travel Counsellor with extensive experience in managing comprehensive travel arrangements to deliver exceptional customer experiences. Expertise in strategic planning and project management ensures seamless execution of travel logistics, from initial bookings to final itineraries. Proficient in time management and communication, adept at navigating complex travel policies while compiling insightful reports. Committed to enhancing client satisfaction through meticulous attention to detail and a passion for travel. Ready to leverage skills in a challenging role to drive excellence in travel services. Seasoned Senior Travel Consultant with many years of experience in providing clients with exceptional travel arrangements and booking experiences. Handled incoming requests from existing and new customers to identify needs and exceed expectations in arranging satisfactory travel accommodations while minimizing cost to clients. Motivated individual enthusiastic about understanding and addressing client needs to achieve outstanding customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Travel Counseller
FCM TRAVELS SOLUTION
Delhi
07.2013 - Current
- As a Senior Travel Counseller at FCM TRAVELS SOLUTION, I oversee and manage travel arrangements and services for clients
- I handle end-to-end travel bookings, including flights, hotels, visas, and ground transport, ensuring seamless and enjoyable travel experiences
- My responsibilities also include adhering to travel policies, compiling reports, and coordinating corporate events and travel logistics
- Overseeing and managing end-to-end travel bookings for clients
- Ensuring adherence to travel policies and compiling monthly reports
- Coordinating corporate events and travel logistics
Education
Bachelor of Arts - BA Program
Delhi University
Delhi01.2016
Diploma In Aviation Hospitality -
YMCA
01.2013
Associate of Arts -
Govt Boys Senior Secondary School
Delhi03.2011
High School Diploma -
Govt Boys Senior Secondary School
Delhi03.2009
Skills
- Microsoft Excel
- Problem Solving
- Decision Making
- Teamwork
- Adaptability
- Computer Skills
- Communication
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Time Management
- Strategic Planning
- Project Management
- Customer Service
- Communication Skills
- Travel booking
- Vendor negotiation
- Travel policy compliance
- Itinerary planning
- Visa processing
- Customer relationship management
- Corporate travel coordination
- Travel logistics management
- Report compilation
- Event planning
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Attention to detail
- Exceptional customer service
- Strong negotiation skills
- Travel industry expertise
- Relationship building capacity
Hobbies and Interests
- Running
- Cycling
Languages
- HINDI,
- ENGLISH,
- KUMAONI,
Timeline
Senior Travel Counseller
FCM TRAVELS SOLUTION
07.2013 - Current
Bachelor of Arts - BA Program
Delhi University
Diploma In Aviation Hospitality -
YMCA
Associate of Arts -
Govt Boys Senior Secondary School
High School Diploma -
Govt Boys Senior Secondary School
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