Dynamic project manager with a proven track record at Damsun India Pvt. Ltd., excelling in project execution and client relations. Expert in construction planning and team leadership, delivering 85% of projects on time while fostering strong vendor relationships. Adept at problem-solving and driving revenue growth through exceptional service.
Overview
20
20
years of professional experience
Work History
Head of Services & Customer Relations - North India
Damsun India Pvt. Ltd
Ludhiana
08.2024 - Current
In Planning, Managing and Execution of Project & Retail Sites for Installation of Lumani Schuco (Alluminium) & WINDA (uPVC) doors & windows in various projects and retail sites of North India.
Got repeat business from many clients/builders by providing excellent and personalized services.
Generated revenue of approx. 9.5 Cr. from boutique builders and Customers of Delhi/NCR and Jaipur (Raj.)
Handed over approx. 85% projects on/before scheduled time and got recommendations, as well as positive feedback from these clients.
Listen to customer feedback through surveys or other mechanisms and make improvements based on their input.
Led and motivated project team of approx. 18 Engineers to meet and exceed project KPIs.
Identified future capacity and capability needs for successful project planning.
Reviewed performance against targets, appropriately identifying and managing risks and opportunities.
Contacted clients and scheduled handover sessions before coordinating project handovers to guarantee snag-free completion.
Controlled expenditures by regulating change requests and project activities to decrease overruns and delays.
Applied successful project management techniques to enable project delivery within budgetary and time constraints.
Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
Project Manager
Aryan Infraheight & Developers Pvt. Ltd
Gurgaon
02.2023 - 07.2024
Overall Responsible for Handing over Retail Project, Non Tower Area (approx 8000 Sq.Mtr area) of approx. 25 Cr at M3M The Capital site, Sector 113, Gurgaon.
Successfully handed over the non tower area to M3M team and get our all dues cleared.
Cleared outstanding dues of Approx 47 lac from Ganga Reality, Signature Global and Smart World Developers through regular followups and site scavanging.
Arranged Vendors and sub contractors at competitive price to execute the work efficiently which helps in overall cost management.
Managed client expectations with professional, considered approach to projects.
Proactive planning to execute the entire work within the given timelines.
Follow-up with M3M team for processing our monthly bills and payments (as per contract)
Developed and monitored implementation strategies by creating project schedules and work plans.
Project & Customer Service Manager
FENESTA BUILDING SYSTEMS, DCM Shriram Ltd
Gurgaon
11.2012 - 12.2022
In Planning, Managing and Execution of Project & Retail Sites for Installation of uPVC & Alluminium doors & windows in various projects of Delhi & NCR.
Some of my successfully completed (handled) projects are: DLF - The Crest, Brisk infrastructure (Brisk Lumbini), Mahindra Aura, Green Max (IVY), Ibiza Town, DLF - Park Place, Tulip Leaf, Lemon Tree Hotel, NICF (National institute of Communication & Finance), Tata LaVida, Eldeco Accolade, A.P Wonder (A.P Estate), Bihar Sadan, And many more small/boutique builder Projects
Built collaborative working relationships with project teams.
Reported project status and financial updates to stakeholders and collected feedback.
Applied successful project management techniques to enable project delivery within budgetary and time constraints.
Utilized in-depth knowledge of client contracts to define project scope, objectives and delivery.
Oversaw operational aspects of projects, staffed project teams and directed activities to achieve budget targets.
Delivered presentations and briefings to senior teams and incorporated changes into project workflows.
Senior Engineer - Civil
Pinkcity Expressway Pvt. Ltd.
Kotputli
01.2010 - 10.2012
Overall responsible for construction of all the three toll plazas at 116+000 KM i.e Shahjhanpur Toll Plaza, 211+000 KM i.e Manoharpur Toll Plaza and at 241+000 KM i.e Daulatpur Toll plaza, Including the maintenance of all the 6 packages coming between GURGAON-KOTPUTLI-JAIPUR section of NH-8 i.e 225 kms with 6 supervisors, 2 junior Engineers and 19 Sub Contractors.
Execution of work as per drawing.
Checking Bar Bending schedules, bills submitted by the contractors and to have a record of material available on site.
Arranging vendors/sub-contractors and required labourers to execute work with proper PPE.
Conducted in-depth analysis into project issues, efficiently developing smart solutions to minimize delays.
Ensured equipment worked properly, safely and efficiently by conducting general maintenance fourth nightly.
Managed engineering projects from start to finish, ensuring work was carried out within set time and budgetary requirements.
Conducted regular team meetings to maintain up to date on project progress, work required to stay within targets and allocate tasks.
Lead deliveries of civil engineering projects, as well as input into complex, multi-disciplinary projects.
Implemented new ideas and methods for improving contribution to organization's goals and enhancing development processes.
Ensured teams stayed in compliance with safety standards, relevant regulations and industry codes by providing proper training's.
With-Material Contractor (Owner)
Shubh Infrastructure
Gurgaon
01.2008 - 10.2010
Constructed / Renovated Factories (New plants) for Various Automobile companies like Sunil Enterprises, Jhonson Matthey India Pvt. Ltd, Muller India Pvt. Ltd, Onasis Auto Pvt. Ltd. etc.
Also Constructed 2 Nos Culverts on main Sohna - Gurgaon State Highway for PNC Infratech Pvt. Ltd (Main Contractor).
Offered adequate resources to meet project schedule and timely deadlines, matching quality with speed.
Conducted training in using safety gear and helmets to comply with safety procedures.
Developed operating budget to determine costs and expenditure to keep project moving.
Collaborated with property owners and tenants to address needs and requirements, applying best practices for projects.
Formulated and submitted project reports to Clients to relay developments and areas of concern, providing solutions for improvement.
Conducted site inspections to discern risk and hazardous environment, performing safety and security measures.
Applied for building permits to legally enable construction of projects.
Hired and managed subcontractors to perform electrical and plumbing installation, instilling discipline with quality and deadlines.
Created and maintained construction schedules to determine work shifts and smooth workflow, managing attendance and punctuality.
Managed conflict resolutions to encourage professional relationships, built trust and increase morale.
Applied changes and modifications to meet requests of designers, owners or inspectors.
Project Engineer
Sun Nirman Infrastructure Pvt. Ltd.
Gurgaon
06.2005 - 12.2007
Worked as a Site Engineer with Sun Nirman Infrastructure Pvt. Ltd in construction of residential high rise residential building in Sector 57, Gurgaon.
Provided technical support to engineers and customers.
Coordinated project plans to execute major upgrades, successfully guiding technical teams in achieving project goals.
Developed and managed databases and reporting systems to make information on completed work readily available to all stakeholders.
Supported in anticipating any potential project risks, identifying and establishing corrective actions.
Liaised with operations manager to facilitate coordination and execution of project work to minimize operational impact.
Enforced health and safety policies to prevent job site accidents and injuries.
Worked with project manager to create clear and concise RFIs.
Produced deliverables on time to customer specifications, clarifying requirements and finding solutions.
Education
B.Tech - Civil Engineering
Janardhan Rai Nagar Vidyapeeth University
Udaipur, RJ
01.2008
Diploma - Civil Engineering
Govt. Polytechnic Jhajjar
Jhajjar, Haryana
01.2005
Secondary Education -
Delhi Public School
Skills
Project management and coordination
Relationship management
Team leadership
Construction planning and supervision
Quality assurance
Resource planning
Agile methodologies
Collaboration and teamwork
Problem solving
Vendor sourcing and relations
Civil engineering expertise
Site inspection
Management information systems
Accomplishments
Successfully completed Train the Trainers Program from Vocational College of Learning, US, 01/01/15
Received Best Nominated Sub Contractor award from DLF at DLF-The Crest Project, 01/01/18