Singing
KAPIL SHRIVAS
SERVICE & KEY ACCOUNT MANAGER
Jabalpur,MP
Summary
Dynamic professional with a strong background in field service management and client relationship management. Successful in implementing process improvements that enhance service efficiency and reduce response times, contributing to increased client satisfaction.
Overview
2
2
Languages
10
10
years of professional experience
Work History
SERVICE ENGINEER
NAVIN INFRASOLUTION PVT LTD
08.2016 - 10.2019
- Investigated and corrected mechanical problems with machinery.
- Conducted detailed failure analysis reports for critical incidents, contributing towards continuous improvement initiatives within the organization.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
ATTACHMENT PRODUCT SPECIALIST
NAVIN INFRASOLUTION PVT LTD
10.2019 - 06.2021
- Analyzed customer feedback to identify product improvement opportunities and enhance user satisfaction.
- Coordinated with supply chain partners to optimize inventory management and reduce lead times on product delivery.
- Mentored junior team members on best practices for customer engagement and technical support methodologies.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
FIELD SERVICE MANAGER
NAVIN INFRASOLUTION PVT LTD
07.2021 - 10.2023
- Supervised field service teams to ensure compliance with safety and quality standards.
- Coordinated equipment installations and repairs, enhancing operational efficiency across multiple projects.
- Trained and mentored new technicians on best practices and troubleshooting methods.
- Developed and implemented maintenance schedules, reducing downtime for clients' operations.
KEY ACCOUNT MANAGER
NAVIN INFRASOLUTION PVT LTD
10.2023 - 11.2025
- Cultivated strong relationships with key clients to enhance customer satisfaction and loyalty.
- Developed strategic plans aligning client needs with company offerings for optimal service delivery.
- Led contract negotiations, securing favorable terms to drive revenue growth and strengthen partnerships.
- Analyzed market trends and competitor activities to identify opportunities for account expansion and improvement.
FIELD SERVICE MANAGER
NAVIN INFRASOLUTION PVT LTD
11.2025 - Current
- Led cross-functional teams to enhance field service operations and ensure client satisfaction.
- Implemented process improvements that increased service efficiency and reduced response times.
- Developed training programs for new technicians, enhancing skillsets and operational readiness.
- Oversaw budget management for field operations, ensuring cost-effective resource allocation.
Education
BE - COMPUTER SCIENCE
VINDHYA INSTITUTE OF TECHNOLOGY & SCIENCE
Jabalpur, India 04.2001 -
Skills
Project coordination
Managing service operations
Technical support
Field service
Equipment assembly
Technical troubleshooting
Health and safety compliance
Field operations
Interests
Poetry
Book reading
Timeline
FIELD SERVICE MANAGER
NAVIN INFRASOLUTION PVT LTD
11.2025 - Current
KEY ACCOUNT MANAGER
NAVIN INFRASOLUTION PVT LTD
10.2023 - 11.2025
FIELD SERVICE MANAGER
NAVIN INFRASOLUTION PVT LTD
07.2021 - 10.2023
ATTACHMENT PRODUCT SPECIALIST
NAVIN INFRASOLUTION PVT LTD
10.2019 - 06.2021
SERVICE ENGINEER
NAVIN INFRASOLUTION PVT LTD
08.2016 - 10.2019
BE - COMPUTER SCIENCE
VINDHYA INSTITUTE OF TECHNOLOGY & SCIENCE
04.2001 -