Kapil Singh
New Delhi
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Overview
12
12
years of professional experience
Work History
Spanish Team Leader
FareMaster Travel Pvt LTD
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Spanish Team Leader
FlightXpert & Insanly Travel.com
05.2022 - 12.2023
- Achieve growth and hit sales targets by successfully managing the sales team
- Own recruiting, Objective setting, coaching and performance, monitoring of sales representatives
- Prepare reports daily which helps the team to identify the targets
Assistant Sales Manager
Mondee tech Private limited
01.2015 - 01.2016
- 2015 –2016 - Sales Executive
- 2016 –2017 - Subject matter expert (SME )
- 2017 –2021 - Team Leader & Sr Team Leader
- 2021 –2022 - Assistance Manager
Sales Assistant
AlwaysOnVacation.com Pvt LTD
01.2013 - 12.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Tourism Management - Master of Tourism Management
Master of Tourism Management
Indira Gandhi National Open University12-2017
Bachelor of Arts in Tourism Studies - Tourism And Hospitality
Indira Gandhi National Open University
Delhi, India12-2014
Advance Diploma in Spanish - Spanish Language And Literature
Instituto Hispania
New Delhi04-2011
10+2 -
Shaheed Captain Anuj Nayyar Sarvodaya Bal Vidyalay
New Delhi, India05-2006
Skills
- Teamwork and collaboration
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Mentoring Team Performances
- Client Service & Support
- Issue & Complaint resolution
- Sales expertise
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Spanish Team Leader
FareMaster Travel Pvt LTD
04.2024 - Current
Spanish Team Leader
FlightXpert & Insanly Travel.com
05.2022 - 12.2023
Assistant Sales Manager
Mondee tech Private limited
01.2015 - 01.2016
Sales Assistant
AlwaysOnVacation.com Pvt LTD
01.2013 - 12.2014
Tourism Management - Master of Tourism Management
Master of Tourism Management
Bachelor of Arts in Tourism Studies - Tourism And Hospitality
Indira Gandhi National Open University
Advance Diploma in Spanish - Spanish Language And Literature
Instituto Hispania
10+2 -
Shaheed Captain Anuj Nayyar Sarvodaya Bal Vidyalay
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