KAPIL SUDESH KUMAR

• Collaborated with IT department to troubleshoot technical issues related to banking systems.
• Resolved customer complaints in a timely manner.
• Researched industry trends to ensure competitive advantage.
• Provided guidance on best practices for handling difficult customers or situations.
• Monitored staff performance and provided feedback.
• Maintained accurate records of financial transactions.
• Performed routine audits of branch operations to identify areas for improvement.
• Supervised daily activities of tellers, loan officers, and other personnel.
• Developed strategies to optimize branch operations.
• Coordinated customer service initiatives and staff training.
• Managed inventory levels of cash, supplies, and other resources.
• Prepared monthly reports on branch performance metrics.
• Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
• Initiated marketing campaigns to promote products and services offered by the branch.
• Ensured compliance with banking regulations and policies.
• Implemented new operational procedures to enhance customer experience.
• Analyzed weekly sales figures and adjusted staffing accordingly.
• Managed branch files per recordkeeping and compliance requirements.
• I managed the entire locker issuance process at the bank, ensuring strict adherence to established guidelines and procedures. Responsibilities included facilitating customer requests, verifying documentation, and maintaining accurate records of locker allocations and availability.

• Collaborated with IT department to troubleshoot technical issues related to banking systems.
• Resolved customer complaints in a timely manner.
• Provided guidance on best practices for handling difficult customers or situations.
• Monitored staff performance and provided feedback.
• Performed routine audits of branch operations to identify areas for improvement.
• Supervised daily activities of tellers, loan officers, and other personnel.
• Developed strategies to optimize branch operations.
• Managed inventory levels of cash, supplies, and other resources.
• Prepared monthly reports on branch performance metrics.
• Ensured compliance with banking regulations and policies.
• Analyzed weekly sales figures and adjusted staffing accordingly.

• Prepared monthly progress reports detailing achievements against set targets.
• Monitored daily operations and ensured compliance with company policies and regulations.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Created processes for handling customer complaints effectively.

• Work in operation and banking Department
• Solve Customers Query
• Making the Reports of operation work.
• Supervised daily operations including scheduling shifts, assigning duties.

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• 17th National Management Summit 2015 as an Organizer conducted by Top rankers consultant service

• To Analyses and cross the bills generated through sales & purchase
• To complete the target given to me that was to cross check 70-80 bills within a day
• To study the payment system and find out how timely payments are done to vendors
• To study the system by which cash payment, wages, reimbursement are done to employees
• To maintain the records of the payments.