Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kapil Teckchandani

Kapil Teckchandani

Senior Project Manager
Virar

Summary

Experienced project management specialist skilled in collaborating with teams to achieve short- and long-term project objectives. Possesses versatile skills in project management, problem-solving, and collaboration, bringing a fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

18
18
years of professional experience
4
4
Languages

Work History

Senior Project Manager

INSIGNIA COMMUNICATIONS PVT LTD
07.2017 - Current
  • Expertly coordinated with PAN India field employees to ensure timely task completion
  • Served as a Patient Care Executive, specializing in Neurology/Oncology disease management
  • Managed inbound calls from cancer patients and caregivers, efficiently profiling them in the CRM system
  • Drove patient enrollment by effectively communicating program benefits
  • Enhanced drug compliance and persistence by establishing regular follow-ups and strong patient relationships
  • Addressed patient inquiries in accordance with SOPs, meticulously documenting interactions
  • Oversaw the distribution of patient benefits, maintaining comprehensive records
  • Fostered relationships with doctors, distributors, chemists, and pharmaceutical representatives
  • Ensured stakeholder alignment through proactive coordination
  • Delivered exceptional patient service, focusing on meeting needs to achieve satisfaction and loyalty
  • Accountable for generating and analyzing daily, weekly, and monthly performance reports

Sales Coordinator

SULEKHA.COM
12.2016 - 07.2017
  • Resolved customer issues, ensuring post-sale satisfaction
  • Processed orders with precision and speed
  • Uphold legal compliance and company policies
  • Communicated delays/problems to clients effectively
  • Managed sales team schedules and documentation
  • Created sales reports for North/West zones weekly
  • Led teams, met customer operational needs
  • Coordinated cross-functional data for project management
  • Coordinate sales team by managing schedules, filing important documents and communicating relevant information
  • Preparing Sales report and dashboard for daily/Weekly for North and West Zone
  • Leading circle, zone teams, meeting customers and attending to their operational expectations
  • Co-ordinate with various function teams for collecting data and analyzed the various requirement Project Managing services

Business (Self Employed)

AKSHARA CAFETERIA SERVICES
07.2015 - 11.2016
  • Prepared food & drink orders efficiently
  • Informing employee of daily specials and food ingredients as requested
  • Ensured employee satisfaction & safety
  • Working closely with the chef and cooks to determine menu plan on daily basis
  • Managed accounts receivable accounts payable and payroll
  • Managed financials & opening/closing tasks

Project Lead

HEALTH IMPETUS PVT. LTD
10.2012 - 05.2015
  • Led study team, ensured participant safety & data integrity
  • Overall responsible for the conduct of the study
  • Managed study conduct, recruitment, scheduling & follow-up
  • Ensures compliance with the study protocol and regulatory requirements
  • Acts as the primary point of contact for study participants and other study staff
  • Monitors study sites to ensure compliance with protocol, regulations, and Good Clinical Practice (GCP) guidelines
  • Conducts site visits, reviews study documentation, and communicates with study site staff
  • Ensures data accuracy and completeness
  • Designs and manages the study database
  • Ensures data quality and integrity through validation checks and data cleaning processes
  • Generates data reports for analysis and monitoring
  • Collaborated with Key Account Managers for sales enhancement
  • Resolved client issues, ensuring high satisfaction levels
  • Managed CRM updates, keeping sales team informed
  • Generated leads and monitored sales follow-ups
  • Carrying out client/Patient's satisfaction surveys and reviews
  • Letting patient/client know about other products the company offers
  • Ensure both the company and clients adhere to contract terms
  • Act as point of contact for complaints and escalate issues as appropriate
  • Prepare Weekly/Monthly MIS report, Sales dashboard

CSA/SME/CRM Team

SERCO PVT LTD
05.2007 - 06.2012
  • Initiated career as a Call Center Executive, adept at managing inbound calls with efficiency
  • Consistently achieved required call volume while upholding high standards of Quality and Productivity
  • Excelled in swiftly comprehending and resolving customer issues, ensuring satisfaction
  • Facilitated knowledge transfer by conducting refreshers on New Products and CRM Tagging for the team
  • Skilled in addressing and resolving Escalation calls to maintain service excellence
  • Conducted team briefings and provided constructive feedback to agents for performance improvement
  • Proficient in compiling and analyzing Reports for Pre/Post/Pg to inform strategic decision-making
  • Demonstrated project management capabilities, overseeing various initiatives to successful completion

Education

Bachelor of Commerce - Commerce

Kaling University
Raipur, India
04.2001 -

Skills

  • LEADERSHIP

  • CUSTOMER RELATIONSHIP

  • MANAGEMENT

  • DASHBOARD

  • INSIGHTS & ANALYSIS

  • SURVEYS

  • PHARMACOVIGILANCE

    • Client relations

    Documentation management

Personal Information

  • Date of Birth: 11/21/86
  • Nationality: Indian
  • Marital Status: Married

Timeline

Senior Project Manager

INSIGNIA COMMUNICATIONS PVT LTD
07.2017 - Current

Sales Coordinator

SULEKHA.COM
12.2016 - 07.2017

Business (Self Employed)

AKSHARA CAFETERIA SERVICES
07.2015 - 11.2016

Project Lead

HEALTH IMPETUS PVT. LTD
10.2012 - 05.2015

CSA/SME/CRM Team

SERCO PVT LTD
05.2007 - 06.2012

Bachelor of Commerce - Commerce

Kaling University
04.2001 -

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Kapil TeckchandaniSenior Project Manager