Kapil Deo Singh
Bengaluru
Summary
Dynamic sales leader with a proven track record at ICICI Bank, excelling in strategic planning and customer relationship management. Successfully directed cross-functional teams to enhance service delivery and achieve revenue growth. Recognized for cultivating key stakeholder relationships and optimizing operational processes, driving significant improvements in efficiency and customer satisfaction.
Strategic Regional Head known for high productivity and efficient task completion. Specialize in team leadership, market expansion strategies, and operational optimization. Excel in communication, problem-solving, and decision-making to drive regional success.
An MBA graduate with objective to secure a position in business development where I can deliver and utilize my skill to benefit mutual growth and success
A motivated and passionate professional with 13 year of experience in Banking industry in Retail Assets
Currently working in ICICI BANK LTD as Region Head Sales
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work History
Role-Regional Head Sales
ICICI BANK LTD
Bangalore
10.2024 - Current
- Currently Managing Koramangala zone ( 8 Branches)
- Managing all retail assets Home Loan and personal Loan and BBG etc
- Managed Personal Loan from DMA for Karnataka region
- Responsible for team’s productivity,Controlling business activities,approval rate and cost analysis
- Handled 7 Relationship Manager directly they were managing DMA business each RM productivity was 15cr
- Managed cross-functional teams to enhance customer service quality and efficiency.
- Oversaw compliance with banking regulations and internal policies across branches.
- Coordinated training programs to develop staff skills and improve performance.
- Analyzed market trends to identify growth opportunities and inform strategic planning.
- Directed operational processes to optimize branch performance and service delivery.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Provided guidance on strategic planning initiatives aimed at increasing revenue streams in the region.
- Provided leadership to a team of sales representatives, ensuring they met all performance goals and objectives
- Maintained an up-to-date knowledge of industry developments to ensure competitive advantage.
- Cultivated relationships with key stakeholders including customers, vendors, partners and competitors in the region.
- Analyzed team performance on weekly basis through review of in-depth reports.
Role-Relationship Manager
ICICI BANK LTD
Bangalore
04.2016 - 10.2024
- Managed Credit card from DMA for Karnataka
- Managed Personal Loan from DMA for Karnataka region
- Managed Business Loan from DMA for Karnataka region
- Generate leads through third party distribution and directly selling agents(DSAs)
- Recruitment of new DSA to enhance volume and business growth
- Monitoring and control the quality of sourcing
- Streamline the DSA sourcing process to align with company policy
- Ensure the assigned channel adhere to Bank service standard
- Maintain best in class turnaround times( TAT) and addressed customer queries promptly
- Awarded more than 10 time best performer in Karnataka
Role-Sales Manager for affluent Channel
IndusInd Bank
Bangalore
07.2015 - 04.2016
- Generating revenue from sales paid Credit card to HNI’s and cross sell of Personal Loan
- Leading a team of 12 -15 Acquisition Managers for new Card acquisition and cross sell of Personal Loan
- Responsible for recruitment of MBA graduate on Bank payroll and their training & development
- Responsible for delivering superior customer service by efficiently and effectively handling customer inquiries and problem
- Have achieved highest paid card penetration in August 2015 across the country
- 5 Times awarded with STAR OF THE MONTH AWARD
- Trained and mentored junior staff on effective sales techniques.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Supported sales team members to drive growth and development.
- Appreciation Award from Business Head for quality Pan India contest
Acquisition Manager
IndusInd Bak
Bank
04.2013 - 07.2015
- Responsible for generating leads through tele calling,cold calling and corporate activity and closing same by meeting the customers in person and collecting all the required documents.
- Adhere to strict KYC norms,company policies,procedures and business ethics.
- First in affluent channel to get promoted to sales manager within 2 years at IndusInd Bank.
- 10 Times certified with STAR OF THE MONTH AWARD.
Education
MBA -
Acharya Institute of Management And Sciences
Bangalore 07.2011 - 07.2013
Bachelor of Science -
HARISH CHANDRA P G COLLEGE
VARANASI 07.2008 - 07.2010
INTERMEDIATE -
RASHTRIYA INTER COLLEGE SHERPUR
MIRZAPUR 07.2003 - 07.2005
HIGH SCHOOL -
RASHTRIYA INTER COLLEGE SHERPUR
MIRZAPUR 07.2001 - 07.2003
Skills
- Strategic Leadership & Planning
- Financial & P&L Management
- Team leadership & Mentoring
- Sales Forecasting & Growth
- Relationship & Stakeholder Management
- Communication & Negotiations
- Operational Excellence
- Communication & Negotiations
Timeline
Role-Regional Head Sales
ICICI BANK LTD
10.2024 - Current
Role-Relationship Manager
ICICI BANK LTD
04.2016 - 10.2024
Role-Sales Manager for affluent Channel
IndusInd Bank
07.2015 - 04.2016
Acquisition Manager
IndusInd Bak
04.2013 - 07.2015
MBA -
Acharya Institute of Management And Sciences
07.2011 - 07.2013
Bachelor of Science -
HARISH CHANDRA P G COLLEGE
07.2008 - 07.2010
INTERMEDIATE -
RASHTRIYA INTER COLLEGE SHERPUR
07.2003 - 07.2005
HIGH SCHOOL -
RASHTRIYA INTER COLLEGE SHERPUR
07.2001 - 07.2003