KAPIL KUMAR TEOTIA

• Created dashboards and visualizations to present data insights in an easy-to-understand format.
• Developed MIS reports to track customer service performance and identify areas for improvement.
• Maintained a database of customer information, including contact details, preferences and purchase histories.

Sale a Credit card.

• Attended weekly team meetings to review performance goals and objectives.
• Helped customers find specific products, answered questions, and offered product advice.

• Created detailed reports on customer feedback for management review.
• Identified areas of improvement in existing processes or procedures used for providing support services.
• Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
• Followed up with customers after issue resolution to ensure their satisfaction with the outcome.

• Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
• Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
• Implemented cost-saving measures to reduce operational costs without compromising quality standards.
• Supervised and supported housekeeping personnel to maximize quality of service and performance.