Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kapil Pawar

Pune

Summary

ServiceNow Developer with 3 years of expertise in ITSM and CSM module implementation and administration. Proficient in ServiceNow scripting and development of custom applications. Experienced in integrating third-party systems using REST and SOAP APIs, delivering efficient solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Application Development Analyst

Accenture Technology India
07.2022 - Current
  • Customized flows, forms, and modules in ServiceNow to meet business requirements.
  • Managed ITSM and CSM modules, ensuring effective incident, problem, change, and case management.
  • Developed custom solutions through ServiceNow scripting to automate ITSM processes.
  • Performed data imports and transformations using Import Sets and Transform Maps for consistent data migration.
  • Leveraged GlideAjax and GlideRecord for efficient server-client communication and data processing.
  • Built and maintained REST and SOAP integrations for effective data exchange with external systems.
  • Collaborated with cross-functional teams to gather requirements for scalable ServiceNow solutions.

Education

Bachelor of Engineering -

Savitribai Phule Pune University
Pune, Maharashtra
06-2022

Higher Secondary Examination -

Maharashtra State Board
Pune, Maharashtra
02-2018

Secondary School Examination -

Maharashtra State Board
Pune, Maharashtra
03-2016

Skills

  • ServiceNow ITSM and CSM
  • API integration (REST/SOAP)
  • Client scripts and UI policies
  • Business rules and script includes
  • Update sets and application scoping
  • Custom application development
  • Flow designer
  • Access control rules (ACLs)
  • Data import and transformation

Certification

  • Certified ServiceNow Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist – ITSM (CIS-ITSM)
  • Certified Implementation Specialist – CSM (CIS-CSM)

Accomplishments

    SAP Hero Award – Recognized for outstanding contributions and exceptional performance in the SAP during 2023 and 2024.

Timeline

Application Development Analyst

Accenture Technology India
07.2022 - Current

Bachelor of Engineering -

Savitribai Phule Pune University

Higher Secondary Examination -

Maharashtra State Board

Secondary School Examination -

Maharashtra State Board

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Kapil Pawar