Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Certification
Timeline
Generic

VARTIKA KOUL

Software Analyst
Jammu

Summary

Experienced IT professional with 4 years specializing in cloud engineering, IT service management, and application maintenance. Proficient in Google Cloud Platform (GCP), Splunk for data analysis, and Linux scripting for data analysis and automation. Adept at managing complex API integrations and enhancing the business-to-consumer experience in the travel industry. Quick to acquire and apply new technologies to drive innovation and efficiency.

Overview

5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Application Development Analyst

Accenture
12.2021 - Current
  • Analyzed pricing discrepancies and resolved end consumer OTA and partner carrier incidents, ensuring timely resolution and adherence to service level agreements.
  • Utilized Linux shell scripts to automate the troubleshooting of API issues, gather and analyze debugging information, and streamline the process of identifying and resolving technical problems.
  • Oversaw various phases of software release engineering, including build, deploy, and release management, to ensure seamless software updates and deployments.
  • Leveraged my GCP expertise to design and implement scalable cloud solutions, optimize cloud resource usage, and ensure efficient system performance.
  • Managed and prioritized support ticketing systems, tracked incidents, and ensured compliance with SLAs to deliver effective and prompt solutions.
  • Conducted comprehensive end-to-end API troubleshooting to address and resolve partner integration issues. Utilized detailed analysis of API interactions and responses to identify and rectify issues impacting system functionality.
  • Created, modified, and perfected process documentation; streamlined processes to improve efficiency and accuracy in incident handling and system operations.
  • Engaged with clients to address issues, lead work calls, and provide technical support, enhancing overall client satisfaction and fostering strong professional relationships.
  • Led operational readiness meetings for carrier and travel OTA onboardings, coordinating with stakeholders to ensure smooth onboarding of new partners.






Application Development Associate

Accenture
02.2020 - 11.2021
  • Worked extensively with Client Data Protection (CDP) tool to safeguard client data. Configured platform to align with each step in business processes, ensuring robust protection mechanisms.
  • Customized and configured CDP settings and policies to meet specific business requirements and processes, enhancing data security and compliance.
  • Leveraged Splunk to manage and analyze large volumes of machine-generated data, facilitating real-time incident response and threat hunting. Implemented searches, dashboards, and alerts to monitor system health and detect anomalies.
  • Collaborated with various teams to ensure adherence to industry regulations and standards, using Splunk's data analysis capabilities. Developed and maintained compliance reporting and auditing processes to support organizational goals and regulatory requirements.

Education

B.TECH. -

Lovely Professional University
Jammu
08.2015 - 05.2019

H.S.C. - undefined

Dream Land Public School (JKBOSE)

S.S.C. -

Dream Land Public School (JKBOSE)
Jammu
08.2015 - 05.2019

Skills

Cloud Engineering Analyst,ITSM

Linux shell scripting

MySQL,GIT,Critique,Splunk,Zendesk,Buganizer

XML

Accomplishments

  • Received appreciation for Client Data Protection activities.
  • Received Rookie Performer of the year award from Accenture
  • Recognized as Business Growth Driver Award from Accenture.

Personal Information

Date of Birth: 08/30/98

Languages

English, Hindi

Certification

Google Certified Associate Cloud Engineer

Timeline

Application Development Analyst

Accenture
12.2021 - Current

Application Development Associate

Accenture
02.2020 - 11.2021

B.TECH. -

Lovely Professional University
08.2015 - 05.2019

S.S.C. -

Dream Land Public School (JKBOSE)
08.2015 - 05.2019

H.S.C. - undefined

Dream Land Public School (JKBOSE)

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VARTIKA KOULSoftware Analyst