Cricket
Karamjit Singh Dhillon
Senior Quality Analyst
Banga
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Always willing to work as a key player in a challenging & creative environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Senior Quality Associate
Tech Mahindra
Chandigarh
07.2018 - 03.2023
- Auditing and Supervising the work done by associates for US Based ATT process
- Sharing feedback and guiding them to work correctly
- Preparing dashboards for the operations team to highlight the errors
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Gained extensive knowledge in data entry, analysis and reporting.
Technical Support Representative
Geeks Technical Solutions
Mohali
01.2018 - 04.2018
- Handling and solving technical issues for the customers
- Windows and Microsoft Office errors
- Sharing possible solutions to take care of their computers
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technical Support Representative/Quality Analyst
Teleperformance
Jaipur
09.2016 - 12.2017
- Translated complex technical issues into digestible language for Microsoft North American users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Promoted as Quality Analyst and then started auditing calls and sharing feedbacks to the associates.
- Handled calibration calls with Microsoft onshore clients
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
Education
Master of Arts - English Language And Literature
Sikh National College
Banga 07.2011 - 07.2014
Bachelor's - Education
Sai College of Education
Jadla 07.2013 - 07.2014
Bachelor's - Computer Application
Amardeep Singh Shergill Memorial College
Mukandpur 07.2007 - 07.2010
Skills
Self-Motivated
Decision-Making
Training and Development
MS Office
Dependable and Responsible
Excellent Communication
Teambuilding
Analytical and Critical Thinking
Multitasking Abilities
Interpersonal Communication
Interests
Music
Exploring new cultures
Interacting with people
Cricket
Cricket is my favorite hobby and a famous sport too. It makes me feel healthy, fit and a stronger person. It makes me feel confident and proud of what I am. I started playing cricket when I was a kid of 7 years old.
Timeline
Senior Quality Associate
Tech Mahindra
07.2018 - 03.2023
Technical Support Representative
Geeks Technical Solutions
01.2018 - 04.2018
Technical Support Representative/Quality Analyst
Teleperformance
09.2016 - 12.2017
Bachelor's - Education
Sai College of Education
07.2013 - 07.2014
Master of Arts - English Language And Literature
Sikh National College
07.2011 - 07.2014
Bachelor's - Computer Application
Amardeep Singh Shergill Memorial College
07.2007 - 07.2010