Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
KARAN CHANDNA
MASTER ANALYST
150/9 SHIVPURI,GURUGRAM
Summary
Overview
5
years of professional experience
5
years of post-secondary education
1
Language
Work History
American Express
Master Analyst
02.2020 - Current
Job overview
- Ensure KYC (Know your customer) documents are refreshed for Corporate (Entity Level).
- Consumer and Corporate cards in accordance with RBI regulations/guidelines and in partnership with the AEBC Compliance team.
- Assist Card Members with KYC queries in exception scenarios
- In July 2020, was cross trained for PMLA (Prevention of Money Laundry ACT) process and since then working as an SME for the team which included handling of the Daily MIS.
- Allocating, Monthly reporting to higher management,solving queries for the team, training teammates for the PMLA processand was also doing Quality checks for the team with achieving my daily targets.
- Handling Escalations by card members and by Relationship Managers for PMLA process.
- I am crossed trained for all the KYC related project like (Address change,PMLA,CKYC and the core KYC which includes Entity level as well as consumer and corporate cards (KYC Refresh).
- Team of American Express on the complete KYC Process and managing the Teams.Have trained about 4 batches that consist of more than 35 people in a team.
- Have worked closely with the Blue prism team and helped in making the KYC Process an automated process.
- Led projects and analyzed data to identify opportunities for improvement.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
AMERICAN EXPRESS
Senior Analyst
12.2018 - 02.2020
Job overview
- Worked with CMMI India– Maintenance for Consumer,corporate and centurion Cards.
- Coordination with all stakeholders like Compliance,GCO,World service to review the offer terms and conditions and ensure due diligence.
- Worked with Blue prism teams to get the EMI process automated.
- Track key metrics of Credit balance refund.
- Discovered root causes of problems and identified appropriate solutions.
Sunlife Financial CanadaGURUGRAM
Process Associate
12.2016 - 06.2018
Job overview
- Utilizing reporting software (OASIS,TABS and WORKPLACE) to prepare financial premium for the member
- Reviewing financial information for accuracy and analyzing various financial relationships.
- Responsible forthe accurate calculation and reporting of day-to-day transactions.
- Perform daily accounting and reconciliation of Premium activity including Outstanding balance,Refund amount and member request.
- Handle cases prepared on monthly basis to find the root cause
- Identified and resolved process issues to drive optimal workflow and business growth.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Education
DRONACHARYA GOVT COLLEGEGURUGRAM
B.com (Hons) from COMMERCE
08.2013 - 08.2016
University Overview
BLUE BELLS MODEL SCHOOL GURUGRAM
INTERMEDIATE from COMMERCE
03.2012 - 05.2013
University Overview
BLUE BELLS MODEL SCHOOLGURUGRAM
HIGH SCHOOL
03.2010 - 04.2011
University Overview
Skills
Document processing
NETFLIX,TRAVEL
NETFLIX,TRAVEL
UNITE WITH STRANGERS TO TRAVEL.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Timeline
Master Analyst
American Express
02.2020 - Current
Senior Analyst
AMERICAN EXPRESS
12.2018 - 02.2020
Process Associate
Sunlife Financial Canada
12.2016 - 06.2018
DRONACHARYA GOVT COLLEGE
B.com (Hons) from COMMERCE
08.2013 - 08.2016
BLUE BELLS MODEL SCHOOL
INTERMEDIATE from COMMERCE
03.2012 - 05.2013
BLUE BELLS MODEL SCHOOL
HIGH SCHOOL
03.2010 - 04.2011
Similar Profiles
Jessica Shields MinterJessica Shields Minter
Platinum Customer Service at American ExpressPlatinum Customer Service at American Express
Siddharth BishtSiddharth Bisht
Manager - Data Science at American ExpressManager - Data Science at American Express
Nitin ThapaNitin Thapa
Underwriting Credit Specialist at American ExpressUnderwriting Credit Specialist at American Express
ALBERTO PAULINOALBERTO PAULINO
Small Business Sales Consultant at American ExpressSmall Business Sales Consultant at American Express
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture