Karan Chaturvedi
Gorakhpur
Summary
"My name is Karan Chaturvedi, and I have 50 months of experience working in voice, chat, and email processes across IT service desk management, international customer support, and travel operations. I am skilled in using tools like Galileo, Amadeus, and Citrix, with expertise in handling daily team operations, resolving customer queries, and analyzing trends. I am looking to join an organization that values skill development and offers opportunities for professional growth."
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant customer executive
IENERGIZER IT SERVICES PVT LTD
10.2025 - Current
- I worked as a Customer Executive in a blended process, where I supported international clients by handling both voice and email interactions. My responsibilities included resolving queries, providing timely assistance, and ensuring smooth communication across multiple channels to deliver efficient customer service."
Assistant customer executive
TECH MAHINDRA
07.2024 - 10.2025
- "As part of the blended process team, I manage both voice and email interactions with stakeholders across multiple markets including Spain, Romania, Hungary, Poland, the Adriatic region, and Germany. My daily responsibilities involve handling customer queries over calls and emails, performing operational tasks such as credit checks, scheduling appointments with sales leaders, and managing transfer activities. This role requires a combination of strong communication skills, accuracy in backoffice operations, and the ability to seamlessly switch between voice and email support to ensure smooth coordination across markets."
Assistant Customer Executive
IENERGIZER IT SERVICES PVT LTD
10.2023 - 05.2024
- "As part of the voice support team for the Cleartrip process, I assist customers directly over calls with their travel-related requests. My responsibilities include handling trip cancellations, processing refunds, and providing guidance on booking modifications. Using travel software systems such as Galileo and Amadeus, I ensure accurate and timely resolutions while maintaining clear communication and a positive customer experiences.
Education
Bachelor of Computer Applications - Computer Science
IGNOU
NEW DELHISkills
- Microsoft Office Suite
- ServiceNow platform
- Galileo and Amadeus
- Citrix virtualization
- Excel automation with ChatGPT
Certification
SQL Certified, Udemy
Timeline
Assistant customer executive
IENERGIZER IT SERVICES PVT LTD
10.2025 - Current
Assistant customer executive
TECH MAHINDRA
07.2024 - 10.2025
Assistant Customer Executive
IENERGIZER IT SERVICES PVT LTD
10.2023 - 05.2024
Bachelor of Computer Applications - Computer Science
IGNOU