Megha Mishra
Etawah, Uttar Pradesh
Summary
Results-driven Customer Service and Sales professional with one year of experience in delivering exceptional customer experiences and driving sales growth. Skilled in building rapport with clients, managing inquiries, and resolving issues efficiently. Adaptable and enthusiastic team player with a strong commitment to achieving targets and contributing to overall business success. Seeking to leverage my experience and passion for customer satisfaction in a dynamic environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge Executive
Eazydiner Pvt Ltd
Gurugram
09.2023 - Current
- Achieved revenue growth by successfully selling Eazydiner Prime memberships.
- Provided excellent customer service through effective communication channels such as inbound calls, emails and chats to resolve queries and assist with restaurant reservations.
- Enhanced customer satisfaction by promptly addressing and resolving concerns, leading to improved customer retention.
- Generated revenue through reservations by upselling restaurants to customers.
- Oversaw backend processes related to restaurant reservations
- Executed tasks on CRM software including creating reports, presenting data and coordinating with sales teams.
- Developed strong connections with restaurants, contributing to increased revenue through commissions.
Education
MBA -
Indira Gandhi National Open University (IGNOU)
New Delhi, India07-2024
Bachelor of Computer Applications (BCA) -
Chhatrapati Shahu Ji Maharaj University (CSJMU)
Kanpur, Uttar Pradesh, India01-2023
Class 12 - CBSE Board
Suditi Global Academy
Etawah, Uttar Pradesh, India01-2019
Class 10 - CBSE Board
Gyan Sthali Academy
Etawah, Uttar Pradesh, India01-2017
Skills
- Sales
- Customer Service
- Excellent Multitasking
- Conflict Resolution
- Strong Work Ethic
- Customer Retention
- Customer Engagement
- Customer outreach
Certification
- Full Stack Developer (Java) - Appsquadz Pvt Ltd, Noida
Languages
English
First Language
Hindi
Proficient (C2)
C2
Affiliations
- Painting, Dancing, Watching Movies, Playing badminton and Kho Kho
Timeline
Concierge Executive
Eazydiner Pvt Ltd
09.2023 - Current
MBA -
Indira Gandhi National Open University (IGNOU)
Bachelor of Computer Applications (BCA) -
Chhatrapati Shahu Ji Maharaj University (CSJMU)
Class 12 - CBSE Board
Suditi Global Academy
Class 10 - CBSE Board
Gyan Sthali Academy
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