Karan Niraliya
Delhi
Summary
Experienced Relationship Manager with a demonstrated history of working in the education management industry. Skilled in Operations Management, Data Analytics, Microsoft Excel, Communication, Management, and HTML. Strong sales professional with a Bachelor's degree focused in computer science from JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Manager
IELTSMaterial.com
09.2021 - Current
- Working in the Core operations team, taking care of the 100-plus students per month working on sheets to summarise the data on different CRMs and Google sheets.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Analyzed client data and identified opportunities for growth.
- Developed strategies to increase revenue from existing accounts.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Increased profitability and revenue by 65% in sales.
Business Development Associate
BYJUS
05.2020 - 09.2020
- Worked as Business Development Trainee for two months in Inside sales work from a home model, and generated a revenue of 3.29 lakhs
- Promoted as Business Development Associate in Insides sales work from home model, and generated a revenue of 2.44 lakh.
- Cold and warm called new and existing accounts per day.
Education
Bachelor's degree - computer science
JSS ACADEMY OF TECHNICAL EDUCATION
2019
Skills
- Customer Portfolio Management
- Overcoming Objections
- Relationship building and management
- Operations Management
- Team Leadership
- Excellent Communication
- Analytical Skills
- Team Management
- Data Analysis
- Advance Excel
- SQL
- Power BI
- Tableau
Certification
- The complete SQL Bootcamp: GO from zero to hero. By UDEMY
- Data Analysis | SQL, Tableau, Power BI & Excel | Real Projects. By UDEMY
- Business Intelligence Using POWER BI. By SKILL NATION
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Relationship Manager
IELTSMaterial.com
09.2021 - Current
Business Development Associate
BYJUS
05.2020 - 09.2020
Bachelor's degree - computer science
JSS ACADEMY OF TECHNICAL EDUCATION
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