Karan Rai
New Delhi
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
Risland India
Chattarpur New Delhi
07.2024 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Collaborated with other departments to ensure customer satisfaction.
- Ensured that all customer queries were handled quickly and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Operation Associate
PVR Inox
World Mark Gurgaon
12.2022 - 03.2024
- Maintained accurate records of inventory, orders, and shipments.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Coordinated with vendors to manage delivery schedules and reduce costs.
- Monitored customer service levels and identified areas for improvement.
- Resolved customer inquiries quickly and effectively while maintaining a professional demeanor.
- Analyzed operational processes and implemented improvements to enhance efficiency.
Education
Bachelor of Arts -
Delhi University
SOL06-2022
Higher Secondary Certificate - Bachelor of Arts
Govt. Co-ed Sr. Sec. School Laxmi Bai Nagar
INA, New Delhi04-2022
Secondary School Examination -
R.C.C.E Public School
Chandan Hola, New Delhi04-2020
Skills
- Payment management
- Customer outreach
- Team training and development
- Satisfaction monitoring
- Queue management
- Troubleshooting
- Problem Solving
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Technical Proficiency
- Beginner level of MS Excel
- Easy access of Power Point
Timeline
Customer Service Executive
Risland India
07.2024 - Current
Operation Associate
PVR Inox
12.2022 - 03.2024
Bachelor of Arts -
Delhi University
Higher Secondary Certificate - Bachelor of Arts
Govt. Co-ed Sr. Sec. School Laxmi Bai Nagar
Secondary School Examination -
R.C.C.E Public School
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