KARAN RANA
Human Resources (Shared Services)
New Delhi
Summary
Accomplished Senior Representative with extensive experience in customer service and HR operations. Proven track record at Concentrix Daksh India Pvt Ltd, managing employee onboarding, separation processes, and maintaining confidential HR records. Demonstrated expertise in handling high-volume email communications and generating detailed reports. Previous role as Senior Associate at WIPRO Ltd involved leading customer-facing teams, training junior associates, and collaborating on complex cases. Skilled in strategic communication, problem-solving, and time management.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Senior Representative (People Solution Center)
Concentrix Daksh India Pvt Ltd
09.2022 - Current
- Joined Conentrix for a US based client as a customer service representative in a blended profile
- Internally moved to PSC Back office (On-boarding Team) in June-23, where we had to generate Employeee ID for new hires with validation of there documents
- Internally moved to Off-boarding team in Dec-23
- The role includes making reports on daily basis, handling separation DL(800-1000 mails/month)
- Assisting HR Partners and operations team for all separation/movements related queries
- Maintained confidential HR records, upholding data protection standards and employee privacy
Senior Associate
WIPRO Ltd
10.2020 - 09.2022
- Worked for an esteemed telecommunications brand where process caters customer queries and complaints
- Collaborated with senior partners on high-profile cases, gaining invaluable experience and closing escalations
- Reviewed work of junior associates, identified knowledge gaps, corrected mistakes and recommended changes to prevent future mistakes and improve performance
Customer Service Associate
IFB Appliances Limited
02.2020 - 09.2020
- Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment
- Resolved customer queries over phone and by email
- Built rapport with customers through courteous and professional communications
Education
Bachelor of Arts - undefined
University of Delhi
Senior secondary - science stream
Navyug School
New DelhiSecondary -
Navyug School
New DelhiSkills
Computer Applications & Office Practices
Flexibility
Strategic communication
Microsoft office suite expertise
Resilience and persistence
Multicultural sensitivity
Time-Management
Problem Solving
Additionalinformation - Mentoring
Played a role of Mentor. Mentoring a new employee involves guiding them through their onboarding process, helping them acclimate to the company culture, and providing them with the knowledge and skills necessary to succeed in their role. This relationship is built on open communication, trust, and support.
Accomplishments
Won a R&R from Vice President within a few months from joining the prestigious People Solutions Center team .
Timeline
Senior Representative (People Solution Center)
Concentrix Daksh India Pvt Ltd
09.2022 - Current
Senior Associate
WIPRO Ltd
10.2020 - 09.2022
Customer Service Associate
IFB Appliances Limited
02.2020 - 09.2020
Bachelor of Arts - undefined
University of Delhi
Senior secondary - science stream
Navyug School
Secondary -
Navyug School