KARAN RANA
New Delhi
Summary
Detail-oriented and proactive HR Operations Executive with proven experience in employee lifecycle management, including onboarding, offboarding, and separation processes across PAN India operations. Adept at managing high-volume communications, ensuring compliance with HR policies, and maintaining confidential records. Known for effectively collaborating with HR partners, business stakeholders, and cross-functional teams to resolve complex issues. Previously led customer service teams at Wipro, bringing strong problem-solving and people management skills. Experienced in Workday, Ramco, and HR ticketing systems, with a consistent track record of accuracy, responsiveness, and professionalism in a fast-paced 24/7 work environment.
Overview
5
5
years of professional experience
Work History
Human Resources Executive (People Solutions Center)
Concentrix Daksh India Pvt Ltd
Gurgaon
09.2022 - Current
- Managed end-to-end onboarding for PAN India candidates, ensuring seamless integration into the organization.
- Generated Employee IDs and maintained 100% accuracy in documentation and compliance.
- Transitioned to the Offboarding (Separations) Team in Dec 2023, managing separation processes across Concentrix India.
- Managed EIS , MIS , AOD separations with daily high-volume communications (~800-1000 emails/month), ensuring timely and compliant responses.
- Created and maintained accurate daily and monthly HR reports for internal and audit purposes.
- Provided resolution support to PAN India HR Partners and Business Operations for separations, transfers, and movement cases.
- Ensured high standards of data confidentiality and compliance with internal policies.
- Adapted to 24x7 operational requirements with flexibility and professionalism.
Senior Associate
WIPRO Ltd
Delhi
10.2020 - 09.2022
- Served as a frontline representative for a leading telecommunications brand, resolving customer complaints and escalations.
- Partnered with senior managers to resolve high-profile complaints with professionalism and accuracy.
- Mentored and reviewed the work of junior team members; provided feedback to bridge knowledge gaps and improve service standards.
- Contributed to quality initiatives and service improvement plans through direct case handling and performance analysis.
Customer Service Associate
IFB Appliances Limited
Delhi
02.2020 - 09.2020
- Addressed escalated customer complaints with professionalism, improving satisfaction ratings.
- Managed queries via phone and email, fostering rapport through clear and courteous communication.
Education
Bachelor of Arts -
University of Delhi
06-2019
Senior secondary - science stream
Navyug School
New Delhi06-2016
Secondary -
Navyug School
New Delhi05-2014
Skills
HRIS Tools (Workday, Ramco)
Employee Onboarding & Offboarding
Exit Formalities & Compliance
HR Documentation & Record Management
Separation Process Handling (AOD, PSP, GC, etc)
Stakeholder & Employee Query Management
Data Reconciliation & Reporting (Excel, ECF, HR Dashboards)
Email & Ticket Management (SolvNow, Outlook, Service Desk)
Communication & Escalation Handling
Time Management & Multitasking
Team Collaboration & Mentorship
Confidentiality & Data Privacy Compliance
Hobbies and Interests
- Playing cricket
- Listening to music
- Fitness activities
Mentorship & Knowledge Transfer
Acted as a key mentor for new joiners, supporting their onboarding journey, cultural integration, and role readiness.
Facilitated knowledge transfer sessions, shared best practices, and provided ongoing technical coaching to junior staff.
Played a pivotal role in streamlining team workflows and enhancing operational efficiency through peer support and feedback.
Built a culture of open communication, collaboration, and continuous learning.
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Human Resources Executive (People Solutions Center)
Concentrix Daksh India Pvt Ltd
09.2022 - Current
Senior Associate
WIPRO Ltd
10.2020 - 09.2022
Customer Service Associate
IFB Appliances Limited
02.2020 - 09.2020
Bachelor of Arts -
University of Delhi
Senior secondary - science stream
Navyug School
Secondary -
Navyug School