Karan Saxena

Operations Manager

Better Mortgage

Gurugram

09.2019 - 06.2022

Joined the organization as a Credit Risk Analyst analyzing a client's credit history and income to verify creditworthiness for the US fintech mortgage firm.
Member of the Continuous Process Improvement team. Brainstormed improvement ideas for department-wide processes and coordinated with the leadership on operations planning and execution.
Synced with the product team and supported cross-functional processes by developing Excel dashboards to track and analyze KPIs to achieve key business goals and objectives.
Got promoted to SME in September 2021 as part of the L&D project and spearheaded department training to enhance employee performance and boost employee productivity.
Got promoted to Operations Manager in March 2021. Led a team of 20 people and reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Introduced new methods, practices and systems to reduce turnaround time.
Established a new Assets Underwriting team as a part of the "Conditional Approval Augmentation" project which made the process value chain from application to funding faster and more effective.
Planned and resourced personnel and logistics for operations component exercises by creating and analyzing excel dashboards resulting in highly trained personnel ready to act quickly in critical roles.
Presented weekly functioning reports to the organizational leadership in the US and introduced initiatives to improve work environment, company culture or overall business strategy.

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