KARAN SHARMA
Customer Service Advisor
Delhi
Summary
To establish my career in the industry by working in an established organization where I get an opportunity to utilize my full potential & also get a chance to contribute positively towards meeting company’s objectives. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
Service Advisor
British Airways CallBA
Gurugram
05.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed process improvements to enhance overall delivery of service.
- Delivered prompt service to prioritize customer needs.
Welding Automation Engineer
Frontier Alloys and Steel Limited.
Kanpur
10.2019 - 12.2022
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
B.Tech -
B.I.M.T
12 th - undefined
Wendy Academy (I.S.C. Board)
10 th - undefined
Mercy Memorial (I.C.S.E Board)
6 weeks AUTOCAD training - undefined
White Matter Institute
Certificate of participation in 9th National Cyber Olympiad - undefined
Certificate of participation in 11th National Science Olympiad - undefined
Skills
Knowledge About AUTOCAD
undefinedLearning New Words
Latest word that learnt was "floccinaucinihilipilification" through one of the tweets of Dr.Shashi Tharoor and also a bit of gaming nerd.
Timeline
Service Advisor
British Airways CallBA
05.2022 - Current
Welding Automation Engineer
Frontier Alloys and Steel Limited.
10.2019 - 12.2022
B.Tech -
B.I.M.T
12 th - undefined
Wendy Academy (I.S.C. Board)
10 th - undefined
Mercy Memorial (I.C.S.E Board)
6 weeks AUTOCAD training - undefined
White Matter Institute
Certificate of participation in 9th National Cyber Olympiad - undefined
Certificate of participation in 11th National Science Olympiad - undefined
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