Karan Sharma
Delhi
Summary
Dynamic E-Commerce Manager with a proven track record in optimizing online sales and enhancing customer experiences. Skilled in data analysis, project management, and inventory oversight.
Overview
6
6
years of professional experience
Work History
E-Commerce Manager
Fleqa Online Trading Pvt Ltd
Noida
07.2024 - Current
- Managed daily operations of online sales platforms to ensure seamless customer experience.
- Developed and executed comprehensive e-commerce strategies to increase online sales.
- Analyzed consumer behavior data to optimize product selection and pricing strategies.
- Oversaw order fulfillment processes, enhancing efficiency and customer satisfaction.
- Collaborated with suppliers to maintain timely inventory replenishment and product availability.
- Implemented website enhancements to improve navigation and usability for customers.
- Trained junior team members on e-commerce best practices to foster skill development.
- Partnered with PR teams to create integrated campaigns and engaging content.
- Coordinated onboarding for marketplaces with thorough documentation and strategic negotiations.
- Managed advertising campaigns for Flipkart and Myntra, driving brand awareness and engagement.
- Managing the supply chain for ecommerce wahrehouses like FBF.
- Developed Amazon A+ content and brand stores to enhance brand visibility and customer engagement.
- Managed inventory by utilizing inventory software such as Vasy ERP for efficient tracking.
E-Commerce Manager
Bloom Exim Pvt Ltd
Delhi
02.2024 - 07.2024
- Managed daily operations of online sales platforms for seamless customer experience.
- Developed marketing strategies that increased brand visibility and drove traffic to online sales platforms.
- Managed the day-to-day operations of the e-commerce platform, including product management, website content updates and customer service.
- Managed inventory levels by monitoring stock levels and ordering new items.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Oversaw regional and local sales managers and staff.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Conducted market research and reported on competitors.
- Researched new technologies that could be used to enhance customer experience on the website.
- Analyzed customer feedback and implemented strategies to improve the user experience of customers.
- Coordinated with suppliers to ensure timely inventory replenishment and product availability.
- Analyzed consumer behavior data to guide product selection and optimize pricing strategies.
Returns Manager
Smianka Style and Fashion Pvt Ltd
Noida
09.2023 - 02.2024
- Oversaw inventory reconciliation for returned items to ensure accurate stock levels.
- Managed return processes for clothing and accessories in fast-paced retail environment.
- Developed training materials for staff on effective return handling procedures.
- Documented returns and exchanges in company database systems to ensure accurate record-keeping.
- Conducted quality assurance audits on returned merchandise to verify compliance with company standards.
- Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
- Delegated tasks to staff, establishing clear priorities and goals for return processes.
E-Commerce Specialist
YCE Digital Private Limited
Delhi
09.2021 - 09.2023
- Managed client servicing for brand management across multiple platforms.
- Oversaw catalog management and return processes to enhance efficiency.
- Conducted problem analysis and communicated solutions effectively.
- Executed marketing and promotional strategies to drive brand awareness. Streamlined data management and reporting systems for improved insights.
- Coordinated day-to-day operations of marketplaces including Myntra, Amazon, Flipkart, Ajio, Snapdeal and more.
- Coordinated marketing campaigns to drive traffic and sales.
- Maintained good relation between Brands & Marketplaces to overcome the difficult situations.
Invetory Manger
New Delhi Enterprises
Delhi
08.2020 - 09.2021
- Streamlined order fulfillment processes to enhance efficiency and accuracy.
Managed returns effectively to minimize operational disruptions.
Oversaw inventory management to maintain optimal stock levels and reduce waste.
Coordinated daily warehouse operations to ensure timely order processing and shipping. - Managed daily operations to ensure efficient workflow across departments.
- Led team meetings to discuss project updates and address challenges.
- Developed training programs for new staff to enhance onboarding experience.
Education
12th/Senior Secondary - Commerce
CBSE
Delhi05-2019
B.com Hons - Commerce
School Of Open Learning, Delhi University
Delhi04-2026
Skills
- E-commerce management
- E-commerce platforms
- Digital marketing
- Promotions management
- Market research
- Competitor analysis
- Product management
- Order fulfillment
- Inventory management
- Data analysis
- Business analytics
- Sales projections
- CRM management
- Website management
- Advertising expertise
- Marketing communications
- Project management
- Customer service
- Relationship building
- Consumer insights
Languages
English
Intermediate (B1)
B1
Hindi
Native
Native
Websites
Timeline
E-Commerce Manager
Fleqa Online Trading Pvt Ltd
07.2024 - Current
E-Commerce Manager
Bloom Exim Pvt Ltd
02.2024 - 07.2024
Returns Manager
Smianka Style and Fashion Pvt Ltd
09.2023 - 02.2024
E-Commerce Specialist
YCE Digital Private Limited
09.2021 - 09.2023
Invetory Manger
New Delhi Enterprises
08.2020 - 09.2021
12th/Senior Secondary - Commerce
CBSE
B.com Hons - Commerce
School Of Open Learning, Delhi University